Chipotle Mexican Grill — Restaurant in Missouri City

Third times the bad luck charm. I will not be coming back to this location. It's the same thing every time I come. They don't fill the spoons up with the ingredients so you get about 3/4 of the amount you should be getting per scoop. I asked for steak of which there was none and the girl walked to the back with my bowl in her hand and disappeared for 3 to 4 minutes. She came back and tossed my bowl to the side of their filthy grill while she opened up a new package of steak with the same glove she's been making food with.

I was hopeful because the queso looked to be hot this time as it wasn't the previous times, but my excitement was quickly dashed when I asked for salsa and instead of stirring it, she just threw some of the salsa water on the queso, watering down the whole damn dish. So all in all I pretty much paid $19.33 for beef and rice stew, stale chips, and room temperature queso served in a soggy paper bowl. Considering the location of this place, I'm always surprised they don't do more to keep up with appearances and quality, but the food has always been subpar at best. The only positive of this experience I can say is that the soda machines were actually working this time. Not sure about the perpetually out of service ice machine though. Again, I won't be returning. I really do miss 2017-era Chipotle. The days when Chipotle cared about presentation over cost.

SAME DAY EDIT: To owner/operator that keeps replying to myself and others with the "contact us so we can help" link... My husband already reached out about this almost a year ago as have others (yes, residents are disparaging you at local functions). I don't want a refund. I don't want a gift card. I want you to pay your employees at a level they'll care about their jobs. Bring yourself down to your failing business everyday for 2 weeks to train your managers/shift leads/line workers on how to run a successful food service business. If you can't get them to rise to the occasion, find others who will because they're out there. Talk to your customers face to face and ask how you can do better. Put on an apron and lead by example. You still have time before you lose your investment and your ROI...

I would give it a negative if I could.

I placed a web order at this location. I typed in the notes to not put beans in the food, as it is a food allergy. If you or anyone you know has a food allergy, you know how dangerous it can be. I would think restaurants would know this as well. I pick up the food and I look at the receipt and it clearly says "BEAN ALLERGY". I get home and my wife begins to eat her food and doesn't see any beans on top or even in the middle of her meal but towards the bottom, there are a number of beans and unfortunately she ingested some of them and her allergic reaction was horrible. I called the store and spoke with the manager and the manager then told me to speak with another manager/owner. He then took down my information and passed it on to corporate. Danielle from Corporate called and left a messaged and then we called back multiple times and left multiple messages but never heard back from them.

Chipotle, you have to do better. Food allergies are serious business. People can die from food allergies. You all need better training on how to handle food when someone clearly states that it's an allergy. You can't cross contaminate, you shouldn't even use the same gloves that have touched the allergen, can't use the same utensils that have touched the allergen, can't let the juices from the allergen touch, and you definitely can't have it IN the food!

If you have a food allergy don't go here. If your friends have a food allergy, stay away from here. If your family members have a food allergy, spend your money elsewhere. Apparently it doesn't matter if it's on the receipt in all caps that you have a food allergy, it will still find its way...

I simply wanted to use my reward points, and the young lady at the register was beyond disgusting. Her attitude was beyond nasty. I told her it scanned she said it didn’t. Ok I had more than enough to redeem close to 800 points worth. Needless to say after dealing with her, I have 37 points left for some chips. She did not acknowledge her mistake. She did try to tell the manager what I was trying to do however, her attitude is so bad we were going back-and-forth because I was telling her before she did it that it had already taken it. There was back-and-forth back-and-forth.

The manager had no idea couldn’t understand, or comprehend. What was going on, even though he was standing there and I explained to him. I asked him what was he going to do? You’re charging me, but yet you’re taking all my points what’s the point of the reward system. She was being immature and childish as she is sitting there laughing in my face, went to the back to talk to her coworkers. Most of the staff is childish and immature. Shouldn’t be working with a public. Of course, because she’s a child and scared and realized that what she had done.

I asked her her name she refused to answer and said “no” he gave me his name Louis is he would not give me her name. The fact that I still see the young lady who served my food today and someone else wrote a review about her goes to show that Chipotle literally does not care. People have been telling me to stop supporting this chain and today is my last day. Their service sucks across the board. It’s not just this location. I truly wish that this company wasn’t around because they do not know what customer...