Five Guys — Restaurant in Missouri City

On Saturday the 10th I was in the area and decided to place a pick up order via the DoorDash app. I placed my order of my desired sandwich (so I thought). When I arrived the sandwich was hot and ready. I retrieved my order and went on my way. As I got down the street and opened my sandwich I realized I had items added to it that I didn’t want and was missing items that I had requested. I then made a U-turn and headed back to the location. Upon arrival I expressed to the manager that my sandwich had items I didn’t ask for and was missing items I had ask for. I thought I had ordered a little bacon cheeseburger and come to find out I had ordered a little cheeseburger. Now in my defense I used the re-order feature within the DoorDash app, as I had ordered this exact same sandwich the day before at a different location however, when I received the sandwich, it was as I desired, which was a little bacon cheeseburger, so I didn’t realize I had made an error. Nonetheless…I took accountability for my ear and was willing to pay the difference to add bacon on the cheeseburger. The manager on duty took accountability regarding the added item on my cheeseburger and the other item that I ask for that was missing as well. Overall, I appreciate the way that she handled the situation. She was not rude when pointing out my error regarding the bacon. She simply was willing to correct the entire situation from both ends, and I was able to get the sandwich in which I had...

Food kinda taste like a Wendy’s, baconator but way overpriced and kind of small for the price . I don’t understand the entire trash bag of french fries it’s kind of a waste a little over salted. They were good. I don’t wanna sit there and bash, but it was a little overkill. I came in for the first time and my kid got a hotdog and I asked him “do you feel like it was worthy of what we paid “ ? he’s like not really For two people we pay $39. That’s a little excessive for getting a single patty hamburger and a hotdog and two fries cost me 39 bucks. Everything there’s à la card my hamburger like I said tasted like a Wendy’s baconator so for that price you’re better off just going to Wendy’s And save half the money. I didn’t taste the hotdog so I can’t call it so I’m just gonna rate it three stars. I tried to pay with cash and they told me they didn’t have change last time I checked we live in America if you accept cash that means you need to have change or you need to have petty cash in your safe that is standard procedure. It will probably be my...

The staff and excellent food makes this restaurant wonderful. I went in and was helped by a really nice lady at the register, who did not rush me or speak so fast that it's confusing. She explained my options very professionally. Wish I had grabbed her name. She's working tonight if she can get credit lol. There was another gentleman who also went out of his way to check that I had the Cajun seasoning in my bag, just very nice people. I watched the lady cook my order right then and they are so efficient that it was done in less time than the drive thru next door. I timed it because I'm a geek lol.

The food was fantastic, perfectly cooked, hot, delicious. I love it all. And they have malt vinegar for your fries!!! That is fantastic. As I was leaving the lady and gentlemen both said good night, I really enjoyed the personal touch. Not worried since they are happy and seem to enjoy the place, that's who I want...