Old Hickory Inn Barbecue — Restaurant in Missouri City

Poorest customer service I’ve ever experienced. I placed an order by phone and was told my order would be ready in about 10 minutes. I arrived for curbside pickup 15 minutes later. I was greeted by 2 individuals and young females with short blonde hair and a young male kinda heavy set. I was asked my name and my order for a chopped beef baker was confirmed. I handed my card to pay and was told my order would be right out. A gentleman pulled up next to me while I was paying and once the 2 individuals left from my vehicle they went to the other one to confirm his order. While speaking with him another car pulled up beside him and they greeted that customer before returning inside. As I’m waiting the young heavyset male came back outside to ask me my name again as to confirm who I was and my order once more. Still waiting I watched him go back inside return to the third car that pulled up and deliver their order to them. During this time another car pulled up on the other side of me and was greeted. The older gentleman that first pulled up next to me is also watching as orders are being delivered and appears to be frustrated because he too had been waiting. Finally, the manager (Francisco) comes out carrying a bag to the older gentleman’s car and I watch him return inside. I seen the blonde hair girl come outside to greet another car and I flag her down to ask where my meal was. By this time I have waited 10+ minutes for a meal (only a baked potato) that I was originally told would only take 10 minutes. She informs me that they are behind and I asked her when my food would come out and she responded soon and that she was going back inside to check. She never returned and the younger heavyset male came outside to bring something missing from the order of the 2nd car that had pulled up after me. At this time I requested for a refund on my order. He went back inside and grabbed the manager who came back outside to ask me my name again and then asked how I paid for my order. I replied, “by card” and he took my card and walked inside. I waited another 5 minutes then watched him hand my card off to someone else to bring it outside to me. All this time I’ve waited still no food. I asked the guy who brought my card back out to me when I could expect my refund in which he said he was unsure and had to go back inside to ask. He and the manager then returned back outside to go deliver a meal to another car and then came to address me letting me know it would be a couple of days. No specific amount of days not even business days just a couple of days because that is what he is told to say by the owner. This was the most unpleasant experience I’ve ever had and sadly I’ll have to find another BBQ place to eat and I will no longer be using them when I order lunches for my job during our meetings. I’ve never experienced such poor customer service in my life. Sadly the manager acted as if my situation was very minor. Maybe it was bc of the amount I was spending for my single plate this evening but that doesn’t account for the amount I spend for my employees during our luncheons and because of his attitude they lost all...

Old Hickory Inn catered my wedding and I could not be happier with the service that they provided.

Francisco, the catering manger, was there from the very beginning, from the tasting of the food, to the serving, to the clean up. Lets start with the tasting, my wife and I showed up at the restaurant a little after lunchtime, we had an idea of what we might want on our menu but were not quite sure and that is were Francisco's impeccable customer service came into play he suggested that we try the items on the menu that we thought we would like and told us that if we would like to try anything else he would bring it to our the table. The food was great! My wife thought that everything was really good but asked if they would make some of our selections with a little less seasoning for the reception and they told us that they would make any adjustments that we would like. When it came to the big day, everything ran so smooth and the food was the best that I have ever had at a reception. All my guests could not stop talking about the food and as a matter of fact the DJ told me " I DJ a lot of events, wedding receptions, and quinceaneras and those were the best ribs that I have ever had at any of these events". My personal favorite was the brisket but I do have to agree that the ribs were great. Anyway I could write a 10,000 word review just on Francisco but to sum things up he is a true professional in every meaning of the word.

Last but not least I would like to give a very big thank you to another team member at Old Hickory Inn, Tammy. Tammy was also a big part of making my wedding reception amazing. She was always so prompt, helpful, and kind with her responses to my many questions about the details of the reception. She really made my wife and I feel special and we could not have asked for better service.

A note to anyone looking for top notch catering, give these guys your business and you will not be...

Very clean restaurant and clean bathrooms. Staff was friendly and attentive. Prices are good- slightly less than other BBQ places. Brisket was good. Sides were awful. Coleslaw tasted like it was soaked and marinated in vinegar. It was an overpowering taste. Nothing cheesy about the Mac and cheese. The toddler loves it, but it was very liquified and creamy and didn’t taste any cheese. Reminded me of a creamy noodle soup. It congealed a bit after sitting but did not taste good at all. Took a bite of my girlfriend’s Texas size potato and it was good. The chicken got thrown away, it was full of red bloody looking spots as if the chicken was never trimmed or cleaned. The BBQ sauce tasted like tomato sauce with chili powder and didn’t resemble BBQ sauce in my opinion. Food was just ok overall. If I go back, it would be for the brisket only and no sides. Worth a try at least once to see if it’s your thing....