Imo's Pizza — Restaurant in Missouri

I ordered a 2 topping pizza on 12/15 2025 I talked to Jordan the manager and I asked him can he make sure that my pizza had the proper toppings on my pizza he reassured me that he would take care of it when my pizza was delivered by Rachel I opened up the pizza box and noticed that a portion of my pizza was missing I asked Rachel if she could take the pizza back and her response was that once it was delivered to the customer that she could not take the pizza back she said that she could take a picture of it and she took a picture of the pizza I then called the manager Jordan and told him that a portion of my pizza was missing he laughed and I told him that I order a lot of pizza from that location and his response was that he was not laughing and he asked me what did I want him to do his response was that we could send another pizza out to me and I told him that I did not trust that another pizza would be delivered to me because of what happened to my first order he said that he would refund my purchase and that I would have a credit for another pizza. I have a picture of the delivered pizza also and I told Jordan that I will be bringing that half eaten pizza...

Like the last two reviews before me, I have had similar issues with this location getting orders right and providing quality food and service. I moved away from the area a few years ago and just moved back in June. Prior to moving, I had little to no issues with this location. Ever since I have been back though, every order, and I mean every order, whether it's delivery or pickup, has had a missing item or something is made poorly. First off, don't bother with the "cheesecake" - it's flavorless. Second, third and fourth... I've ordered a salad with no dressing included, ordered toasted ravs with no sauce included and the last two pizzas I've received looked like kindergartners made them - toppings were not evenly distributed at all and one of the pizzas barely had the second topping on one half. I don't know if it's just lazy people working or if it's poor management (or a poor system of double checking all orders??), but I'm not going to give them business anymore. They clearly need to get a few things straightened out and I'm not going to waste giving my money to people who clearly don't even bother to make sure they are sending out...

We ordered 2 pizzas a salad, cheese bread parmesan and red pepper flakes and 2 garlic butters. My wife did not know what I ordered so when she got to the car she asked me what we needed and they forgot the salad and the cheese bread. We also found out once we got home that there was zero seasonings we asked for, including $3 worth of garlic butter we didn’t receive. You would have thought they would have read the receipt the second time my wife had to come in for the other things they forgot. To add to this, one of the large pizzas was cold by the time it was home while the small pizza was super hot. We had crappy service, and the worst imos quality I’ve ever seen so far having been a customer for over 20 years…. You can check all the other reviews I’ve left to other businesses, I always try to find the positives.. there were none with this order. With that being said, we’ve ordered many times from this store in the past and it has always been ok. This was just a lot...