Club Elite - KN — Local services in O’Fallon

Update Children in childcare area are not safe there in my honest opinion.... we went back after several months to give them another try. On our first visit back the childcare team let my child eat someone else’s poop. My now 1 year old was alone long enough to crawl into a bathroom that is supposed to be locked, find someone else’s poop ON THE FLOOR, smear it all over her head, face, clothes, eat it, and coat her pacifier in it. The staff tried to clean her up, but never notified us until we picked up and noticed the smell (over 15 minutes later). They let her sit covered in someone else’s poop! What if she got into chemicals, or an outlet? With as long as she was unsupervised, she could have fallen off of the play equipment or seriously gotten hurt. The childcare staff of the facility did not watch my baby and my experience after three days is that Club Fitness is not concerned. I called and emailed corporate, I called club management and was told that the regional manager would be notified. No reply, no concern, I didn’t want to get anyone in trouble, but it seems as if social services will have to be notified in order for someone’s child not to end up seriously hurt. Note: the location management that helped me were kind and professional. It just seems like the seriousness of letting small children roam unsupervised is missed by the company.

Initial review (was 2 stars originally) Clean gym and new with well maintained equipment. The reason we are going to switch is their poor childcare. There are two of the many employees that work in the childcare area that I trust to watch our children. Emma is one of them, she is great with the kids, kind, and patient. My children told me they have been yelled at and also that the other employees act nice around parents, but are very mean to the children when parents aren't around. I asked the staff one evening as my daughter told me that an older child fell on our 10 months old's head and that she screamed her head off for 30 minutes.... we were never notified, and nobody told us anything when we picked the kids up until I went back in and asked. If you don't have kids this gym will be a great...

If there was an option for negative stars, I'd give them a -5. This is the worst gym experience I've ever had in my entire life. When I lived in O'Fallon, it was just OK. The staff is full of 18-25 yr olds who do nothing but play, scroll TikTok and IG on their phones all day and actually have the audacity to get an attitude when you ask them a question. Equipment variety is good but the staff lacks even a modicum of professionalism and customer service etiquette is non-existent. Here's where the entire experience becomes completely negative. I recently moved and they make it as impossible as they can for you to cancel your membership. Good luck getting an actual person on the phone that can "help" you. I can maybe understand a 2 week-30day notice to cancel but they require a 5 day "notice" to freeze the account as well. Or you can write a letter or come in person. This is all just a ploy to continue stealing money out of people's accounts. Why is it easier to cancel a Netflix subscription than it is to cancel my gym membership? Since CF wants to go the difficult route instead of providing a solution when customers have an issue, fine. CF seems to think their terms and conditions can protect them from violating customers with predatory business practices. To the owner, I'm in counsel with my attorney and you'll be hearing from me real soon. If you're reading this and considering signing up for a membership with this gym, save yourself the time, money and a headache. You'll regret that decision. This company is a scam and that doesn't become evident until you attempt to cancel your membership. Also, these reviews are addressed through canned, automated response that say "From the owner" that will tell you to send an email. No one from this company actually addresses a problem you have. You've...

So I have been a member with club fitness since 2010. I used to live in Illinois and that was my home gym. Let’s move forward to me going to the K and N in Ofallon. Been going here for about 2 years roughly. I got an email stating from my home gym that I needed to move my info to a new home gym. This was October 2023. In November I asked someone at the front desk if I needed to send my info over to this gym or I would be canceled. An employee said no I did not have to move my account over. So I took that as I didn’t have to switch. This is roughly around December 2023 and January 2024 when the new app came out. You had the choice to keep the price point of $19.99 that is now $33.00. When I went to the front desk to ask why I couldn’t get into the new app. They could not find me anywhere in the system yet I had a barcode that I used to go in and workout. This is when I found out I was canceled. So I was informed that I basically 1 did not get the choice of getting that $19.99 price point but secondly they told me to rejoin at $33.00. I was emailing customer care that should not even be customer care because they do not care nor did they try and help me so I would not have to rejoin due to being misinformed by an employee. I would love to go to this gym but it’s the principle that I should’ve gotten the chance to keep my original price I was already paying not to resign. I was informed via the manager that they could not do anything with getting me at the price point from my old account. The only thing they could do would be wave my new sign on fees and have me not pay for a couple months. Way to keep the paying customers that have been there for almost 15 years....