Briquettes Steakhouse — Restaurant in Mobile

I enjoy eating here. I am a very negative person so when I do not have much to say it says a lot. They usually have 2 hosts at night which makes it easier for smooth operations. The host clears tables for the servers and one stay behind to sit people. I did notice alternating between the two. One of the issues though I do notice almost each time is that they do not communicate a new person at a table to the server which sometimes I sit around 5 minutes and once almost ten to be greeted. The food is pretty good only thing I do not like is the macaroni. The Macaroni is bland due to the cheese they use. The steak is great as long as you make it clear it will be sent back if not as you specify bc I like mine med well and a lot of places like o charleys on airport overlooks it every single time but only once has this place over cooked it out of the ten I been there so far a great record. They have a decent selection alcohol. I order a long island normally and their recipe is rather sweet like I like so no issues on there drinks that I've seen. Also, I have noticed ask for your check early along with a Togo box bc the waiters do wonder off here and there depending on who is serving you. My suggestion is 15 minutes depending on how fast you eat ask for these things the first chance you see your waitor or you may be waiting around when your done eating which is aggravating. Also ask for military discount when ordering your food bc they have to have a manager put it in and may prolong you later as well. But over all the operation and food is great the servers could use a little work but mainly this is due to miscommunication and them being busy from up to having 4 tables. If they are stacked to 5 tables you may not enjoy your...

This was our second visit. We came back because it was so awesome, from the service to the food and everything else. This time was a huge disappointment. We knew exactly what we wanted so we put our entire order in at the same time. This was a big mistake. We waited what seemed like forever for our drinks to arrive they were brought at the same time as our bread and appetizer. The appetizer was followed within less than 2 minutes by salad and our entrees followed in less than 5 more minutes. Needless to say, we didn't have time to begin a course, much less finish it before the next was brought. My wife's chicken parm was not a traditional chicken parm but some kind of concoction with grilled chicken and Alfredo sauce, (which she cannot stand) and no bed of pasta as is traditional for chicken parm. The menu DID NOT specify that it was a white sauce and listed it as parmesan sauce which we assumed to be the traditional sauce for chicken parm. Oops (please add a description to the menu). My ribeye was ordered medium rare and was served BLUE. It was charred on the outside but totally raw on the inside (see pics). At that point we were done. We asked to speak to the manager. When he finally got to our table his face dropped as he saw my steak, before he could even introduce himself. I explained all the issues to him and to his credit he waived our bill. Personally, I don't think he even knew how to handle the situation because everything was so screwed up, and I don't feel like he did anything at all to keep our business. It was almost as if he didn't care that we'd had such a bad experience or if we'd give them an opportunity to get it right. Maybe he was just in shock. Anyway, we won't...

Hubby was in the mood for a birthday steak so went for the first time last night. At first glance the decor is nice and the place is fairly well kept up. However after standing there a few minutes, we noticed a strange smell-my son likened it to gym socks. It was fairly strong-maybe they had a roof leak and water issue at one point? It was so strong and pervasive it really affected my enjoyment of the meal. Service: We were there a little before 5, and it took at least a good 10 minutes to be acknowledged by a server after we were seated. Drinks were slow to be refilled and it took a long while to bring the check. Server was just kind of blase. Being a little more outgoing and chatty would probably have netted a higher tip. She didn't suggest drinks or appetizers like other places usually do. Now, for the food. Hubby always gets rare ribeyes when we go out, so he ordered that, son got the chicken alfredo, I got the patty melt. Hubbys steak was thin so wasn't really rare, more like a medium well. Potato was good, as was the broccoli. Son liked his pasta and mac n cheese but I thought the mac and cheese by it's texture had sat out for a while and microwaved or something-was tough in places. My patty melt was ok, not really a true patty melt in terms of taste and the texas toast was kinda soggy. The fries were really good though-crispy on the outside and tender inside. All in all, wasn't really a great experience and the smell definitely means I probably wouldn't go back unless I knew it had been alleviated-hard to enjoy a meal with the gym sock/mildewy smell. Wish we had chosen somewhere else for...