Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Mobile

I have been going to this establishment for over 10 years and at least order take out once a week. However, they have a new "owner". I placed an online order and was late to picking it up, it had been 52 minutes since I placed the order until I got to the store to pick it up. I have always been able to place an online order and pick it up within 30 minutes tops on a Tuesday. So, once I got to the establishment I checked the rack for my to-go order and noticed it wasn't there. They had 2-3 customers inside and I got in line at the cashier counter behind one person (whom said he placed his order 10 minutes prior, and the new manager said that it would be right out). Whenever it was my turn to speak with the manager, I told her that I was trying to figure out what was going on with my order, she asked my name and I told her and then she started to talk demeaningly in a quiet tone to her 2 younger pizza makers (that were also new, but very kind). After the new manager disrupted me to get on to her employee's she began to yell at me and lose her temper. The reason was is because I simply asked calm and collectively why my order wasn't ready after I had placed it 50 minutes prior. She then proceeded to "call the cops" which im almost positive she faked it, because I begged her to get the cops there because they have cameras everywhere and could easily review the situation and how she had completely lost her cool. Not only did I get the worst customer service in my 36 years on this earth, but I have never been so irrationally and wrongfully disrespected for absolutely no reason. If anyone knows how i can report this to corporate or get my refund and have this new manager fired before they erase the camera footage then please let me know. After over 10 years of being a patron at this particular location, I will never go back and I will make it my mission to sink this new management. The employees there were apologizing to me and made it a point to let me know that they struggle with the new...

I had trouble getting the first bank card I tried to use to go through on my online order, so that I could receive the $8.99 summer deal for pepperoni, veggie, meat or cheese. I called the Mobile, AL location and let them know the problem I was having and asked if I could do a phone order after telling the young lady I received a invalid zip code error and then on the second try a “basket error” which I wasn’t quite sure what the second error meant. She was extremely dry toned, unhelpful, and non informative. I asked could I read her my order and come in and just pay since I was having online trouble and she immediately shut me down before I even finished asking my question with the response of “NO! It’s only online!!!” Realizing she wasn’t going to offer any assistance or suggestions for my problem, I then asked “well what else can I do to receive the discount?” She snappily and irritatedly replied “order online or look up the customer service number and call…” -Sadly this is not the first bad experience we’ve encountered at this location. The same girl was inside at the counter on my first visit here and we received the same kind of service from her. It’s easy to remember an unpleasant standoffish voice when looking for good customer service, which is how I recognized her voice on the phone. I have absolutely no complaints about how she made the pizza because both times they were delicious. But a better staff with actual customer service skills are desperately needed at this location being it’s the only one located in Mobile. AL. Nobody wants to spend they’re money where they don’t feel welcomed or appreciated! My prayers go out to the young lady in hopes that she may appreciate her job more and value the customers as the neighboring upscale...

This place is usually good, but my last order was a problem. I walked in at 7:40pm on Saturday. Closing time says 8PM. It was two young women working. They had already wiped down the counter, put away the toppings and rolled everything into the cooler. One girl was about to cash out the register. When I told them I needed to place an order she paused clearly annoyed that I came in before closing. I ordered an All-Meat pizza with pan crust. It took longer than usual to make, probably because they had to roll the toppings back out from the cooler and dig through the stack of bins. They made my pizza and I was on my way. The problem is that I did not get the pan pizza I ordered. I got a regular crust pizza with high sides. They clearly just stuck dough for a regular crust pizza in the aluminum pan and frankensteined on some scraps of crust around the edge to build it up the sides. The pizza came out way too thin with the outside crust lopsided once baked. I understand if you don't have the pan crust ready at the end of the day. Just say something and give me back the difference in cost? That wouldn't bother me at all. But I'm guessing she didn't want to deal with a refund since she cashed out the register right after I paid. I'm usually reasonable, but she had the opportunity to say something and didn't and it felt like they were whispering about me. It's not as if I walked in 5 minutes before closing....