Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Mobile

So just to be clear the food itself is good. I had no problems with the actual food itself HOWEVER, I do have a problem with their service and management. For my meal I got the chicken sandwich meal and I upgraded it to a large ( large drink and large fry). I also added another large fry. I get my food and I noticed that my one of my fries is not in the large box but in their regular. I told the employee and they proceeded to tell me “ oh it’s the same amount of fries and it don’t really matter “ . This is not verbatim but it’s extremely close. I told her it feel s like I’m being cheated so could they just put it in the large box anyway. The employee did and I kinda felt bad for giving them extra work. So that’s the first time this happened. The second time happened a couple days ago. I literally ordered the same thing. I get to the window and noticed the same problem and I tried to plead my case to the employee but they wouldn’t do anything about so they went to get the manager. The manager said it’s corporate. Corporate is telling them that even though a customer upgrade their meal to a large they still have to put it in the regular box. I tried to tell them I’m being cheated out of my money because I would have just kept my meal a regular size. She ,the manager, kept trying to explain to me why they put in the regular box and I shouldn’t worry because I would be getting the same amount fries. At this put I felt like I was beating a dead horse so I let it go and left. Plus there was a line and i didn’t want to hold people up. I get home and I noticed that I didn’t get the same amount of fries. fake gasp I’m shocked. I even took pictures. I was debating on actually going back or calling them but I decided to just take the L and never go back to this zaxbys. FYI I ordered the same thing at the zaxbys on schillenger and NEVER had...

I love zaxby's and they're chicken filling but this experience today was was pathetic. As soon as I walked in the front door I could tell they do not like to clean, The lady at the register was clearly not wanting to be there, she forcefully took my order while mumbling the entire time and walked away from the register as soon as she could she had no customer service. I paid for my food. My name was not called out they stood there looking at me until I looked at them, And then they held the bag up so I got my food and left. When I get back to the shop I realized that my sandwich had been thrown together by Someone who also did not care. It could not been drier, The bun was Just good enough to throw away and he clearly did not have enough chicken or peppers to do the sandwich in the first place. I would have rather than tell me that this sandwich was not available so that I could have chosen something different but instead I paid full price for half ass. Tell me this is not what the world is coming to. Order ID #...

The staff is friendly and accommodating. Jessica and Laura took extra time to assist me with a doctor prescribed diet. Initially, I was going to settle simply for a drink when i learned the oils used for cooking. Jessica suggested the grilled chicken, of which I had been unaware. Laura pulled out the allergen guide iso specific ingredients. There were not specifics about the marinade. She toom the time to conduct and internet search and bring the ingredient list to me. Thanfully, by removing just three of the toppings and opting out of aalad dressing, I was able to enjoy a grilled chicken cobb salad. I normally bring lunch with me bc my diet is pretty strict, but did not today. Thank you, Zaxby's, and thank you,...