Jack in the Box — Restaurant in Monroe

Every single time…. I mean EVERY SINGLE DAMN TIME! No matter how many times i discuss the order and have them repeat it back, or even when i have a reader board next to me at the counter and i ask for the sandwich and point it out when i put my finger directly on the picture of the sandwich as i said may i please get the loaded sourdough breakfast jack jus the sandwich they still gave me the wrong sandwich and forget half the order tonight and then on other visits they refuse to add the extra tomatoes (every time without fail when i order the sourdough jack w/extra tomatoes) and in addition to tonight’s disappointment as always i order a hot regular black coffee as the drink for my dad.. it’s never been a issue until last week the manager lady was upset she had to brew a pot and yelled at the poor kid who took my order cuz they kindly tried to give me what i ordered and paid for. She’s rude and on a power trip and is very unpleasant. I understand there’s a language barrier but if u are going to be employed in this particular area you need to take the initiative to learn to properly communicate or try .. if it’s hard then that’s understandable but don’t go being rude to others because we can’t understand and don’t yell at your employees because they did their job and when I return the grilled chicken sandwich that was supposed to be a sourdough jack with extra tomato don’t treat the customer like they are trying to pull one over.. I brought the receipt the sandwich and I had only been in less than 30 minutes before as she should remember me being she had to brew a pot of coffee.. well now tonight I’m told we don’t offer hot coffee in the afternoon… is my dad the only one that drinks coffee with his breakfast? You serve breakfast all day, but you don’t serve the coffee with it? I know it was due to the manager having a tantrum but it is jus ridiculous . Plus he hands you half of your order says here have a nice day and walks away. She doesn’t even look at you and she saying it because she’s too busy or I guess serving like no other customers that were there. I was the only one, but it was just customer service and she didn’t even give me time to ask her. The rest of the order was like the milkshake or the fries or the sauces or the salad dressing a few things and I should’ve checked but stupid me … This box is making all the others look bad. The kids work there are plenty nice though not really getting an order right but they are really nice. The lady is totally rude and should not be working there because she doesn’t...

I ordered on the app about 5 minutes before I pulled in the drive-thru. Simple order with a popcorn chicken, french fries, and a drink.

I pulled up to the window and sat there for about 5 minutes before I was acknowledged. Worker asked if I'd been helped. Umm, no.

He tried to give me someone else's drink. Then wandered off and came back 5 minutes later asking me if I'd been helped.

Then another guy came to the window a few minutes later asking if I'd been helped. NO. Jeez, annoying.

Finally got my food about 20 minutes after entering the drive-thru. Unfortunately, when I opened up the food a few minutes later (after parking), it was ICE cold. I didn't even get the correct food. They gave me 4 mozzarella sticks, 1 of which was exploded -- but somehow cold to the touch...and about 8 curly fries. If that.

I wasn't in the mood to return to the drive-thru and wait another 20 minutes for one of the workers (who I think was higher than a kite) to mess it up again, so I went online and requested a refund.

Looking at the last review for this restaurant, it appears I'm not the only one with a poor experience tonight.

I am glad I wasn't treating anyone else to dinner tonight or I'd be embarrassed.

To Jack in the Box that responded to my review --- if you read my review you would know that I already went online and requested a refund....my request which has not even been acknowledged for a week now. I am in the process of doing a chargeback with my credit card.

I love Jack in the Box. LONG time customer from day 1 of this restaurant. But my experience was so poor --- and I'm being ignored by customer service. Bad...

I am but a poor ferry sailor who, in his time of need (10:30pm after I got off work) nursed a most keen and urgent craving for a delicious vanilla milkshake. Are you familiar with JITB's vanilla milkshakes? So creamy and vanilla and most of all, THICCC. SO. THICC. Until recently they were served with a regular soda-sized straw. It is impossible to consume one of these with a regular. soda-sized. straw. SO! When I order these, I usually ask for a spoon which makes the process of emptying said milkshake down my gullet more efficient and satisfying. Tonight, sigh, tonight was different. The gal at the window told me they were out of spoons ( DEAR GOD NO!!!), but was kind enough to point out the new, larger-diameter straw which apparently was intended as some kind of concession in the war of THICCC MILKSHAKES VS. CORPORATE SENSELESS DECISIONS. Yes, friends, this new straw was just as useless as the old style ones. Nevertheless, I shoved it in there, using it like a handle to pick up the entire milkshake from my cupholder (told you it was THICCC). I now have a headache and a lacerated tongue from trying to thuck down this milkthake, futile ath I knew the effort to be. So I drove home, my THICCCC VANILLY MILKASHAKA CRAVE-FEST (TM) unsatisfied, until I could furiously unlock my front door, grab a SPOON from the kitchen, and come up stairs to write this review. Poor showing, chaps! Poor showing indeed!

The maraschino cherry on top is a nice...