KFC — Restaurant in Monroe

I am truly surprised this location has a 3.8 rating. I would have thought it would have been a lot lower!! It never fails that every time I go to this location, my food is NEVER correct. I can even look at them standing there and ask if my food is correct and they will tell me they checked it and sure enough it's still wrong. I usually don't write a bad review on someone but this location is just awful and the staff are all in all very rude when you joint out something is wrong. They got my order wrong a few days ago and charged me 30 bucks for 8 chicken strips. I was floored when I got to the window and the girl could not understand that I only wanted 8 chicken strips and not the family meal. I then told her to cancel my order and I would just keep my 3 piece meal which was 12,00. I had already given her 30 dollars and she looked at me and said that will be 12.00 and some change. I looked at her and told her she still had my 30 bucks and to just take it out of that and she literally looked at me and said that I would have to pay the 12.00 before I could have my food. I continued to tell her she already had my 30 bucks. She finally called her manager over and told the manager that they needed to deal with this because she was not going to continue to deal with a man who did not understand simple math! I almost fell out!! Needless to say, if you want a good experience, try to avoid this location because they simply do not know how to deal with customers or situations very well and their drive through orders are wrong every single time I have gone...

My wife and I went through the drive through and she wanted a large chicken nugget combo, and the lady said we are out of that. So we both ordered a two piece Brest dinner, with both pieces being “Brest no wings” original with two sides each one being mash potatoes no gravy on neither one and the other Mac-cheese, on both. At the speaker on drive through at 9 pm finally got our order taken at 9:15 finally got to the window to pay, I asked her how is KFC out of chicken nuggets, she said we are getting ready to close, so meant they wasn’t going to cook anymore Saturday night! We get home ready to eat our food and opened the boxes and one box had two breast one with no skin and bone dry meat, and only one Mac & cheese no mashed potatoes. The other box had a Breast and a WING and two Mac & cheese. For what it cost for our for we should have gotten food that was fit and good to eat. All the chicken was dry don’t know when it was cooked, but that was the worst food, now I see why there health grade was like 94.7 sad to KFC going down hill like it is, they have shut one down in Monroe already because sales dropped, I guess the one at the mall is next! We want be back!!!! That’s for sure.and after the Facebook post I know a lot more want be back, it seems there is a lot of people who don’t like KFC in...

If I had known it was going to be this much of a disappointment I would have called the colonel myself. So you get a container that's half full of the green beans. Then you get a half full container of very sloppy mashed potatoes. And the smallest cup of gravy possible!!!! So that I'm hoping that once I take a bite of chicken then I'm going to be happy with my original recipe well the recipe of the skin was so hard and crunchy probably had been sitting there over an hour. And the only reason they get a 1 out of 5 is because you can't go negative !!! No one at this store in Monroe should have a job they don't show any level of professionalism even when they speak. Y'all need to go to the unemployment line!!! If you acted the way I saw every person in that store respond to each customer...you would ALL BE FIRED ON THE SPOT.!!!WRETCHED US MY KINDEST WORD. if that wasn't enough...the AC wasn't working!!! 84° in the building !!! It was 86° outside?¿?¿?¿ if I didn't have 40 YEARS of experience in the food service industry?...I might think it was an OFF DAY! no chance!!! I will bad mouth your store till the COWS COME HOME!!! THEN ...comes...