The soups are not home made on site. They are defrosted in the gross sinks that the dishes are washed in. At the end of the day they save the soup and sometimes it sits and sits for days in the cooler. The mac and cheese is especially gross because they just keep adding milk to it to keep it creamy even though it's three days old. Employees sample food without gloves all the time. The bread you're eating isn't as fresh as you think because employees do not rotate it like they should. Those potatoes you're eating? Those can be a day or two old for all you know. The giant pickles? Ffs, don't eat those. No one rotates those things. They use a rusty box cutter on the ice cream when rotating it out and don't change it between. If you have an allergy to anything, beware of that. And the "nice" cashier with the glasses and dark hair? She talks bad about everyone that comes in. She thinks she's above everyone but is really just the worst that humanity has to offer because she's two faced. Do not let your children work here. Do not work here yourself. Do...
Read moreYou HAVE to train your staff better. When placing our order the counter person has literally ZERO training. It was as if you literally pulled a teenager off the street and told them to just wing it! When asked a couple questions about what comes on your subs they were a bit stumped. Another employee came over to help and said you can put any of the listed toppings on your "burger".. burger? I thought I was ordering a sub? Then I asked what kind of soda you have.. I was told "I think cherry coke, but not totally sure, the soda machine is way down there." Ummm.. what in the actual hell? Having never once stepping foot in your establishment before, I could have done a much better job at the counter just winging it. My non-burger sub was pretty good. Service was painful to say the least. Then when making payment I'm presented with a tip amount. Come on! If a tip was based on that ordering experience you should be tipping me for enduring it. I love to support local small businesses so I do...
Read moreYowzer - customer service needs major work. Had questions about a couple of menu items, met with blank stares and inadequate answers. Worse yet, a vegetarian in our party ordered the large veggie sandwich on ciabatta. Description says provolone cheese. As an experienced vegetarian having ordered 100’s of veggie sandwiches, typically you’d expect a full piece of cheese, even double cheese. Well, we got no cheese. When asking for the slice of cheese, we were provided with a sad lonely half slice of provolone. Picture included. Feeling silly for having to approach the counter for a second time, I said I don’t want to be rude, preceded to show the sandwich and asked if we were maybe missing half of the slice to cover the full sandwich? …. More blank stares until she said “this is how it’s made” - yikes. Offered to pay for another half a piece cheese. ”I’ll just make you a new one” … no no, not necessary… just looking for a full piece of cheese. Don’t waste your time...
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