Popeyes Louisiana Kitchen — Restaurant in Monrovia

We (the grandparents visiting from our of state, & babysitting our 4 grandchildren for 4 nights) showed up w/5 children. To eat dinner, on 2/27, around 7:45 pm. One of them, 9 years old, needed to use the restroom before we ate dinner. There was a sign on the window that said "restrooms for customer use". We asked where it was, & were then told they didn't have a working bathroom! Is that even legal? What do the employees do when they need a restroom?! So I walked across the parking lot with my grandchild to 4 other establishments, being told at each one that we couldn't use their bathrooms either. We finally found one to use. Then we did return to Popeyes to join the others. I found my husband scrolling through his cell phone, looking for his immunization card photo record (he'd already ordered food for 4 kids & himself). I found the photo of my Immunization card & showed it. I said that we are from out of state, my husband HAS been immunized &gotten the booster, can't you please believe me. No, she said, he needs to keep looking for it. We took the food to a table so we could start feeding the kids (it was 8:00 pm by now). He did finally find it, & when it was taken to the counter to show a different employee, he barely even glance at it!! There's no way he even knew if that was his Immunization card! I should've just shown mine again! It was all a very frustrating experience! We will NOT be returning to...

I usually love Popeyes, especially the one in Elmonte off of Lower Azusa Rd. There, the food is always fresh and I like the attitudes of the employees.

But at this one in Monrovia (first time visiting), one employee was nice but the others were rather unfriendly. One bad thing was, this employee had an almost uncontrollable cough. He coughed right into his hand, then proceeded to hand me back change that I had to handle to put into my pocket. A guaranteed way to transfer something to me:(. I'm actually not sure what the correct procedure is after an employee at a restaurant coughs into his hands. Should he/she excuse himself and go wash his hands, or perhaps an "excuse me, I'll have someone fill in while I regain my composure". To me, it would be proper to go wash his hands or wipe them down with sanitizer. Either way, if one coughs into his hands and then handles money to give to me as change, that's a tad bit unsanitary. How's about this... Any persistent cough gets you moved to less-customer-contact-area, or you go home for the day.

The food wasn't piping hot like the one in El Monte. And the clincher, the fries were stale. Yes, that's a full serving of fries with only one half eaten because they tasted like re-fried day old fries, YUCK.

One last thing. I saw an older male who I thought was a manager but he sort hurried in, went to the back and left. There was no apparent concern for the customers.

I will not be coming back to...

By far the worse customer service ever. First time visiting this chain ever and definitely my last. Ordered a 12 piece family since I was in the area and caught traffic on my way home. 45 mins later I get home to realize I was given a 2 piece meal. I called to request credit to my account and was told they can't do that. To go back to have order corrected. Seriously? I believe in giving young people an opportunity to work but leaving a teenager in-charge as manager and all you hear is "I can't. I can't" at this point I wasn't so upset at the wrong meal but the inept customer service and unwillingness to assist customer. I wasn't asking for full refund and I made it clear. I said refund me the difference on what you gave me wrong in my meal. I even asked her if she could phone in an order at a Popeyes closer to me and she even said that was the closest to me and soon after I find out that there's three closer to me. After discussing this I asked her for another number wher I can call and she had the nerve to give me the wrong number. First time I ever hear of so much denial and lack of service recovery skills. Wish I wouldn't have ever...