Chipotle Mexican Grill — Restaurant in Montclair

I picked up a burrito and a bowl there today and it was the worst experience. The employee assembling the food didn’t acknowledge me until I had been there for several minutes and then he made our food while rolling his eyes and acting annoyed that we were there. I could forgive the rudeness honestly because we all have bad days but in an effort to get us out quicker he was making multiple burritos at once and wasn’t paying attention which led to him putting a heaping ladle full of the hottest salsa you offer on my burrito. I didn’t want to piss him off further by asking him to remake it because I’m sensitive to spicier foods, but honestly when I got home I could barely making it through a quarter of it before having to throw it away because it was too spicy for me. He also didn’t wrap the burrito correctly so by the time I hit that quarter finished the salsa had seeped to the bottom of the burrito and made the tortilla soggy and the whole thing just feel apart. This is frustrating because I didn’t do anything to warrant his frustration and I think he was just having a bad day, but maybe management needs to be more aware of when they’re employees are having an off day or are burnt out and rectify the situation before they take it...

From my experience most of the Chipotles are good but the one next to the Montclair plaza is horible. They were out if chicken and regular meat and were worry about the guacamole being out instead of refilling the meat. You can even see the meat and chicken on cutting bored getting cold but they were not cutting it. They also grabbed chips for kids chip bags out of the regular chip bags they then gave us the regular chip bag with about 20-28 chips and refused to give us a new one. There seating area also smelt like the bathroom. Also most of the inside seats were dirty and they did not empty there trash cans trash was falling out of them🤢🤮. They were also very messy drink area was very wet and food had other food like corn and onions and other stuff in them.the last thing is they go super slow on filling up your bowl or burrito I also stated that I want chips and a drink more than about 7 times. I would not recommend you going here since they are very bad and slow. This is what my experience...

Very bad store, employee and customer service . Ok I am repeated customer to this location every time I go there the music is very very loud you can't even Hear them or hear you when you place your order this is first .

Second, today I just came carrying my 5 years old kid sleeping on my shoulder and I was standing alone no customer beside me and more than 6 employee i can see and all of them were just talking and me holding my son standing for more than 5 minutes no one took my order or even told me I'll be right with you.

Then finally the guy asked with a very bad attitude how can I help you? Imagine !!!

It was really bad and when I asked the guy where is the manager ? He's like I am the manager the I told him I was waiting . He didn't let me finish my complaint and he's like let me help this customer then I talk to you , in a very bad attitude.

I don't really recommend this place and I will defiantly report the to...