Starbucks — Restaurant in Monterey Park

This location is always a disappointment. Every time I go here I am disappointed with the food and the service. The atmosphere is standard. I'm not sure why this one is always busy, maybe because it is the only one in the ELAC area.

In my most recent visit, my order was cold milk with four pumps of mocha. The person taking my order kept trying to give me a white chocolate mocha, and their argument was that there is a button for that and not what I ordered. When I finally get her to correct it, I move on to the barista. I watch them put two pumps of mocha into the cup and fill it with milk and ice. I had them correct it, but this should not happen, especially when i pay for four pumps. I feel this is common practice at this location as my drink is always terrible here.

Side note: This location also rejected my 88-year-old grandmother on grinding her...

I only ordered a Venti Vanilla Frappe for my sister, recieved no receipt but did give my name and sat down to wait. There were hardly any other customers waiting, if any but 20 minutes later we hadn't received anything. Meanwhile, the employees were laughing and chatting. I would've assumed it could have been related to work but they were talking to a customer that had already received their order. An employee wandered by and asked if we were waiting for a drink. I said yes and they asked if it was a vent vanilla frappe with extra caramel. I said no, I ordered a venti Vanilla Frappe. The employee left and came back. They had given me the wrong thing. I asked my sister if she wanted the caramel she said no but didn't want to make a scene. I asked the employees names either way. Thank you Nayeli and Jae for having us wait 30 minutes and giving us the...

This chain used to be family-like or a neighborhood pit-stop, but like many stores, the furniture is mostly gone, and power outlets are not available. Any joints could make coffee, but it’s about the experience, the welcoming, the touch and feel, and such. Nowadays, a lot of their stores are like going through the motions, out of touch, and lacking connection. I'm not sure if this low morale is due to disgruntled employees due to overwork or heavy-handed management to subdue unionized laborers. It used to be my favorite stop in the morning and during the day. Now I rarely show up anymore, even with my reward points expiring. When a long-time business becomes complacent, consumed with corporate greed, forgetting those unsung members entrenched in cultivating the business over the years, and taking for granted of those...