Franconis Pizza — Restaurant in Montgomery Township

TLDR: 90% of the food is really good, staff was friendly and attentive when we could find them. Overall I do recommend this place.

Glad I don't judge by first appearance. Torn seats, filthy vents, and not a soul there, not even a server. We had to go to the kitchen to even find someone. Food was fresh to order. Fried calamari was heavy. Glad the beverages were free refill because the cup was packed with so much ice it couldn't even fit half capacity for liquid. In January that much ice is just excessive. Quesadilla was stuffed, big pieces of chicken. Bread sticks were light, fluffy, and had a very mild cheese flavor. Marinara sauce tasted watered down to me but my husband said it's just heavy on the tomato. Garlic knots were nicely sized (big) with good flavor and not swimming in oil which was appreciated.

"Hamburger" (comes plain you add toppings) the burger itself was thick but also dry. (Cooked medium) the burger itself had no flavor and really needed the toppings. My husband got the 5 alarm burger, he said the flavor was good, had mild heat, but the burger itself was dry and burnt (ordered medium). Husband enjoyed the waffle fries. I ordered curly fries but was given regular whether you get regular or steak fries they come out with no salt initially, you add your own salt. Both types are thick cut and pillowy in the middle. Turkey wrap was stuffed with deli sliced thin turkey. Both my wrap and burger had mayo but I couldn't taste the mayo. Lettuce inside was chipped iceburg. Ratio was quite good in the wrap personally I would just choose a different sauce next time like ranch or something. Salad + bread that came with the pasta dish tasted fresh, their balsamic is quite tasty. Bruschetta was served on a slice of garlic bread and was overwhelmingly oily to the point I couldn't taste the actual tomatoes.

Seafood combo with fettuccine noodles in a white wine sauce was packed with flavor, the sauce was creamy and a bit heavy. The dish was made fresh and steaming upon arrival. Shrimp were nice and big with tails on. Scallops were a good size and cooked well. Overall I enjoyed the dish.

Finally the vanilla milkshake was thick but not too thick and made with middle quality icecream, not the best but not cheap either. Had decent flavor for being vanilla without punching the mouth.

Our waitress was very nice and considerate she gave us to go boxes and kept our...

3 of dined in on Sunday evening, we ordered one shrimp scampi, one burger, two slices of pizza. We have been there multiple times and ordered the same dishes but never had that bad taste of Pasta, it was very sour with too much lemon. We called the waitress and she took the food inside. One of managers came out and told us "ok we will make it again." But we already finished most of food but did not want to wait for the food so we ended up canceling the food but this female manager was saying to herself with ton of voice and attitude "ok you guys want to cancel it because of lost momentum? That make sense" its not what she said, It was how she said it. So clearly, it was so rude. I went to the front and she was talking to other coworkers talking about us And i confronted and asked if she was the manager she said and if i quote "yes im one of the manager HUN" And i clearly requested "first of all, dont call me honey" And i asked " what do you mean by that makes sense? Are you saying we are making it up so we would not pay for the food?" Then she stated that my two friends come in previously and return/cancel the food "all the time. Not The first time, HUN" I lost it and raised my voice too It was not good thing to raise voice or lose it at Any circumstances but its not smart idea to call grown up customer "honey" in the situation like that. Then she threatened to call the police, which i told her to go ahead. After little more argumentative conversation, two friends came to intervene and I came back to my table. She attempted to downplay her previous statement, claiming it wasn't her intention to offend us and that she was simply trying to make a logical point about canceling food. But her words came across as insincere and contradictory. After saying "they do it all the time" which is not true per my friends

the waiting staff and the male staff standing next to her appeared more understanding and rational. According to my friends, the male staff even pointed out her mistake and clarified the miscommunication.

The waiting staff were also very understanding, came over to me and apologized for the manager's behavior, telling me not to let it get to me. She even offered a to-go box when she noticed we hadn't finished our meal, showing a kind and...

The Franconis Manager did not like hearing about or seeing a sandwich failure. Instead of showing concern about my experience, she insisted that I was talking loud and she wasn’t going to return my money. I was unaware that I was speaking loud and did apologize several times. I was simply describing the failed sandwich. She made a verbal reference to her not wanting to taste my sandwich as though I asked her to. I simply told her that when tasted or if tasted that it was basically - a salad. She verbally made the impression as though I had actually asked her to taste the sandwich. She told me that I should know better, I come in there all the time, and I should know how their sandwiches are made. Yes, I do and this day was a complete failure. She stated that they weigh the meat, but that means nothing, if you cannot see or taste the meat. She finally provided a refund but with an attitude that sickened me. I have been a customer for at least 16 years and I felt she should of shown some concern about my dissatisfaction, but instead she wanted to blame me and make it appear like I was this daunting customer who was acting up. Franconis lost a long time customer today. There are other places eager to make a Real Hoagie...