Crumbl — Restaurant in Montgomery

I came in to order 2 single cookies. I saw they were crossed out on the computer , I asked an associate there that I couldn't order single cookies, that the computer wouldn't allow it. I came in around 2:30 Jan. 2, and she told me they didn't have a box for single cookies, so she couldn't sell it to me. I told her out of all the boxes, she couldn't use a box that would hold a pack of 4 cookies. She said no , it had to be for a single cookie, so I couldn't buy 2 of them. That is the most ridiculous excuse not to sell a couple of cookies because they didn't have a box for them????? I saw boxes everywhere. That's either a sale tactic to get people to buy bigger boxes, but what it does is cause frustration and walk out with nothing. Sense I had my daughter and her friend with me I gave her a choice but because they wouldn't sell me 2 cookies that would have cost me more then $10.00 ,I bought a pack of 3 mini cookies for less . If the associate would have came up with a way to put what I wanted in any kind of box, even if it wasn't for a single cookie, I would have been happy, coming up with solutions is always best and the business would have made more money and she would have provided great customer service. Coming up with excuses is ridiculous for a company, to refuse a sale that they usually offer because they couldn't compromise and come up with a solution to put single cookies in any box, they lost money, a tip, and a bad review. Little things like that refusing everybody with a sale for single cookies because you don't have a box IS RIDICULOUS!!!! It seems customer service isn't a priority at this business . Businesses need to know that customer service is one of the reasons why people come back and why you stay in business. Whoever the manager or owner is, needs to teach who they employ better customer service and to come up with solutions to a problem and too never refuse a sale. What I experienced today was poor management and bad business. I can go elsewhere with my money that shows and appreciates my business. Definitely a one star 🌟 for...

Houston we have a problem. They made Crumbl easier for me to get. I'm not a fan of every cookie they make but there are some cookies in here that can make me never stay true to my diet. But I try to be good and just get one. Not sure if it's temporary but this location had a much larger selection this time. Treated myself to the...

Wonderful atmosphere and customer service is amazing not to mention the cookies!! OMG the apple pie is so delicious amongst many others. I have recommended this place to family and friends and also recommend it to anyone who's reading this...you won't be disappointed...thank you guys...