Krystal — Restaurant in Montgomery

We had awful Customer Service today at Chantilly location store in Deive through. We tried to order 40 original Crystal sandwiches only. I tried to explain her what we want several time and my wife then also tried to help she said she did not understand us, we deove to the window then and tried to explain again that we just need plain 40 pieces sandwiches. She became being so rude to us sayd we have Accent and why I am talking at all if my husband drives, I told her he tried to explain you several time you did not understand and then I helped, she said if I am not driving I al all should be silent and if I want to order I need to drive. I was shocked. The. Some man appeared in the window again asked what we want, that girl handed us a packet and card back and slammed the window door, no receipt was given, no apology, no thank you or sorry. Just shut the window before our faces. We opened the packet it was 4. We had to stop on the lot and came in. I told them why we were given 4 if we both explained many times 40. No receipt was given even to us. She never apologized. We tried to get her name but the Man (cook) did not give it to us either. This was worst customer service experience We ever has in any food restaurants even MacDonald tean in the same location never ever told us any of those things or being so rude and unprofessional. I think such bad customer oriented people should not be hired in any food service places at all. You have attitude to guests no matter their raxe, religion or color - stay home! I will put worst reviews on all Social Media and will tell all our friends and relatives never use this location and shame Crystal store to hire so unprofessional rude employees who contracte customers and building the conflicts up continues assaulting and arguing with the guests! We never shout back or curse back even having such service and being upset! Any corporate playback in Any business will tell How Customer Service is important and how to settle any conflicts and resolve the situation with best way to appreciate ans value the customer in...

I visited this location on 6/14/2019 at 9:27 PM. I was actually kind of excited because these restaurants don't exist where I live (Houston, Texas area), and I've missed them. I have no problems with the food: a double meat krystal is a double meat krystal and it tasted good. I do have a problem with the order taker/cashier. After asking me for my order and taking it, she simply said "alright". No thank you, no "that will be $4.59", no pull to the window. Just "alright". At the window, when she opened it, she very abruptly said "4.59" and waited for my payment. Again, no thank you, and not another word from her as she handed my back my credit card and receipt. From that point until my food was presented to me ( only maybe 3 minutes ... very good! ), I was essentially ignored. When my food was handed to me, apparently I said "thank you" while she was turning away from me, closing the window, and saying "you're welcome", as if she had done me a big favor. But she caught that I was saying some and threw the window back open and demanded "what did you say?!" I replied "I said thank you". Her reply, once again while turning around closing the window was "Oh, you're welcome". What a jerk. This woman has no business in...

I recently went to Krystals and the Window people did not listen when I said that I did not want cheese. Charged me for cheese. I handed to 2 $20s over then caught the amount was not correct. I asked real quick why it was $36.?? when 24 Krystals is 25.99+tax. Then getting my correct change back was another issue. Because the original order taker walked off and left it for some one else who put in what I was charged for initially and not what I gave. Now there is a loud discussion going on inside which is probably slang thrown at me. I am a little worried about the food that I will get because this is going to my elderly parents. With the attitude being thrown because I was trying to get my correct change. I am still waiting on order which they had originally said had to cook for 15 minutes....no problem there. I am...