Starbucks — Restaurant in Montgomery

This morning I visited this location to do some work on my computer due to an internet outage in my neighborhood. I am a very infrequent visitor to Starbucks however this visit may have changed my mind to visit more frequently. In the process of ordering, I said I wanted a "tall" latte while thinking in my mind that was the large size. However, to my surprise it turned out to be the smallest cup. When I questioned the barista, he stated that size cup was a tall, did I really want a "venti"? At that moment I confessed to him that it was my error and I did say "tall" and not large. He was very nice and upgraded me to the venti size with no questions asked nor additional cost. He said he would rather have a happy customer. WOW! In today's world it was so refreshing to see "customer service" return to a retail...

This guy name matt had a horrific attitude I asked at the speaker for a ham and Swiss baguette, then I said nvm and then I got to the window and there was the Matt guy and then I asked for the baguette, after all and he said the croissant, and I said no a baguette he said same thing so I just said okay and I got my food and got the crossant I told him this is a croissant and I wanted a baguette, and he said y’all didn’t have any but the person at the speaker said y’all did have them and I told him that’s where he said okay he will have it out I’n a min then I said so y’all do have them And u lied then he said no and then said u don’t need to have an attitude all u have to do is take my card give it back then give me my food and say have a nice day from there he began to be nice when I asked...

Been here multiple times, unfortunately, most of the encounters have been negative. The two men that work here have terrible manners, meaning no manners. I would expect this in nyc, but not Montgomery, Tx. If the barista makes a drink incorrectly, the barista apologizes, they shouldn’t tell the customer “no worries” multiple times, like it’s the customers fault. It was on the order, the barista should hold some sort of responsibility- not shake it off like it’s the customers fault and shamelessly make the customer feel bad for paying for a drink they didn’t order.

Better off going down the street and supporting your local coffee shop, Wilderlove Coffee! He’s amazing and remembers your order! Oh and says...