MOD Pizza — Restaurant in Montgomery

I really hope the owner of the branch sees this and does something.

First the good, There was a young lady working and let first say she deserves a promotion, a raise, and a bonus. Most professional, friendly, hard working young lady you could want on staff. Young Burnett, tall skinny, wearing her mod hat and black hoodie this evening on September 7th, 2023. Excellent employee!

Now to the bad, the three boys working with her, I use boys instead of young men because they were far from that, were the laziest worthless wastes of space when it comes to employees I’ve ever seen.

I asked for two mad dogs and the young Hispanic boy with glasses made them without asking what I wanted on them and pu it on the rack. I stopped him and said there were things I wanted to add, and he rolled his eye and reluctantly “apologized.”

The other two were barely doing anything. When there was a break in live customers they talked and joked by themselves while the young lady did everything.

They got every order they made wrong, she was passing gift cards and apologies out left and right for their work. She stood up for herself and asked them to pay attention while I was there, and they didn’t respond only to go back to what they were doing.

Honestly even if they had helped it would have been nothing because she shouldn’t have to ask them to jump to for their job.

Those little boys should be fired immediately and that young lady needs to be promoted and get to pick her employees! I felt so bad for her. An older lady came in to preorder a large order for the next day and witnessed it even comforting the girl for her strife.

So sad to see this happen to a young lady, then boys need to step up and learn to be men and do their job, and treat that young lady...

First time was great, got progressively worse each time we went back. I was an advocate, recommending the place -- now I'm an ex-customer. Never say never, but there are so many other pizza options in the area, I'm not going to pay for bad, sloppy pizza,

The wait to order and get to the cashier was 20 minutes. That was with only 1 lady and one family of 4 in front of us. The two chefs seemed new and were overwhelmed. They kept looking out to the customer's menu board to see what ingredients go into what they were making, and they still messed one salad up and had to start again. Speaking of ingredients, we watched one chef throwing ingredients on the floor. Same chef had to go tell the family of 4 that they were out of one of the ingredients for their pizza -- THIS IS COMMON THERE, it happened to me on a previous visit.

When our pizzas came out, one looks OK there (not so good looking at home -- badly burnt around edge and on back) and the other pizza was seriously deformed, almost as if a few bites were taken out of it AND most of the ingredients had shifted to one side. Really ugly.

I won't go back. Too many decent options to deal with this. Too bad they put on a good show the first visit but can't continue that same level of...

Came in to order 4 pizzas and there was no dough that was ready so the guy helping us was flattening them out for us. The Indian looking girl (sorry not sure how to describe her and don’t want the other girl getting in trouble) that was working then came and took the flattened dough that the guy just made for us (and she knew because she watched him make it for us) and took it to use for the people that were behind us in line even though we were here first and were already waiting quite some time. Now their pizza came out way before ours even though we were here waiting for a while. That was VERY rude and of course this is also the one time we’re in a hurry as well. Won’t be coming back to this...