Dutch Bros Coffee — Restaurant in Montgomery

As much as I would love to support a locally owned business I can no longer go here. The employees are rude and they have not gotten any of my drinks right the last 3 times I have gone. I keep going back hoping for the best and I am just left disappointed every time. If I ask the employee if that is right because the color is off or the size is wrong they look at me with disgust as to why I am even asking. I once got a cold brew and when it came out clearly looked like a latte and when I nicely asked if it was right the girl at the window grabbed the cold brew and swished it in my face saying yes see this is cold brew, still went back and the last time I went which was yesterday I asked for a black tea and a green tea and when they came out they were both clearly green tea and had way way to much syrup in them, when I noticed they were both green tea I said is that black tea and she looked at me like I was crazy so I just took them and drove off, but unfortunately will...

I’ll show little mercy because a $6 luxury drink from a store that specializes in - ONE THING - should damn near be perfect.

A blended drink. The texture and consistency of a blended drink should be that of a shake or smoothie. Not soupy. Not liquid like a regular coffee. Not cold liquid like an iced coffee. Blended. Ice. THICK.

If there are 10 cars in front of me and the drink is made when I am 9 cars away, then it’s left on the counter to melt before it’s handed to me, then it’s no longer the drink I ordered.

If the consistency of the blended ice is too thin, to where it can’t hold up for 5 minutes, to the temperature outside, then it’s over-blended or not proper calculated by the company itself and trained down to the staff... regardless, if it’s blended and soupy when it’s handed to me, it’s no longer the...

Here’s how it goes every time: They take your order, ask for a tip BEFORE you've been served, then right in front of you they LOOK at the screen to see how much you tipped, THEN they go make your order.

Also i had one girl outright suggest that i tip her. I used to enjoy tipping for exceptional service but why is it my job to pay every businesses employees for handing me something, to the extent that i’m pressured to do so BEFORE service is rendered so that they can check if my tip is unsatisfactory and then potentially go spit in my drink or whatever. that bothers me so much that i decided to just go back to making coffee at home, as with many other things these days i’m better off just staying home and doing...