Burger King — Restaurant in Montgomery

If you’re considering starting your day with breakfast at this Burger King location, save yourself the trouble and find another place. Every trip I’ve made here has been a lesson in disappointment, whether through the drive-through or dining inside. Let me break down why this place makes me hope for its eventual closure:

First, the drive-through. Unlike a busy location in any average city, this place doesn’t have nearly as much traffic. You’d think with fewer customers, they could handle orders efficiently, but every day there’s a new challenge. Long wait times are routine, yet when you finally receive your food, it’s somehow already room temperature. How does it take that long to prepare something that isn’t even fresh? It’s baffling.

Another consistent issue is incorrect orders. If you don’t double-check your bag every single time, you’re almost guaranteed to be missing something. Need coffee with your breakfast? Good luck. They frequently forget to prepare it, then scramble to brew it at the last minute. The worst offense? They water down their coffee when they don’t have enough, resulting in a lukewarm, diluted mess. This is not speculation – I’ve had scalding-hot coffee before, but far too often, it arrives room temperature and weak. Clearly, they’re mixing whatever dregs are left with water to stretch it out.

Management here is clearly ineffective. I don’t feel sorry for them. This morning was the final straw: it took 20 minutes to get two sausage and egg croissants with hashbrowns. When I asked for my coffee, I was informed (once again) that I’d need to wait another 4-5 minutes for it to brew. The young employee behind the counter was out of his depth, clearly new and clueless, standing around while waiting for instructions. It’s as if no one there has taught him basic work ethic or initiative. At the very least, if the food and service are going to be subpar, a little kindness would go a long way – but even that is missing.

In short: terrible service, cold food, watered-down coffee, and inept management. This location needs a major overhaul or to be put out of its misery. Avoid it...

What is even wrong with the employees here?! EVERYONE should be fired and the place completely rehire new people. EVERY time we go here they mess something up. They are 100% Incompetent. Somehow, the still mess it up even when you go in to get it fixed and your literally showing them the receipt with the correct instructions AND telling them to their faces. On top of that, they all have terrible attitudes. How is it possible to get things so wrong?? Today just sent me over the edge (it being like the 50th time they’ve messed up when we’ve gone) but they didn’t even read our order and just threw something together. Then when we went in to fix it, told them exactly how it was supposed to be and showed them the order and they STILL got it wrong. I wish we had a Burger King closer because IF I’m gonna eat fast food, I love BK, but this one is the worst location I’ve ever been to. I’ll go out of my way to go to the one on Honea. They’re awesome and never get...

This is absolutely the WORST Burger King establishment, so much so I refuse to allow any of my families business for any BK establishment. I've ordered twice from this establishment, and both times I had missing items. When I called for the order I placed this evening,it was explained that they gave the Door Dasher Karrie the drinks, however the Door Dasher came back with a root beer ( SOMETHING I DIDNT EVEN ORDER) , not the larger Dr Pepper, or two of the "Kooky Shakes", or the large Mocha coffee.... When I spoke with the horrible manager, she tells me the drinks were given to Karrie, so I asked her to check the cameras, the manager tells me she doesn't have to serve me, not to give her attitude. And that since her workers claim to have given the drinks to the Door Dasher I would have to re-purchase the drinks. CORPORATE FIRE THIS MANAGER, BECAUSE EVEN SHE ADMITTED SHE WASNT PRESENT WHEN THE DOOR DASHER PICKED UP...