Chatters Restaurant & Bar — Restaurant in Monticello

The food was fine. The maple bourbon Sunday was quite good. The service was slight less than average. This was our second visit.

A note to management: Our server was inattentive and forgetful, but it didn't seem like it was for lack of trying. She was good natured, but also overwhelmed by her job. I could tell that the other server was frustrated with having to pick up the slack of her co-worker. We enjoyed ourselves and didn't mind her leaving us alone for the most part. But when she came to clear the plates and we informed her that my husband didn't enjoy his burger, she said that she wished that we had told her sooner; as though it was our fault that she never stopped by to inquire about the almost full plate of food that sat in front of him the entire meal. Everyone was finished eating, and were dining with an infant so we couldn't wait for another entree. We ordered a Sunday to share instead. It came with two spoons for a table of four people. I was surprised that we were charged for the uneaten burger, but not for the completely consumed Sunday.

I've worked in the industry all my life and I know that my guests are my biggest investment. It's not about This dining experience; it's about building guest relationships that will lead to a Lifetime of dining experiences. It's not about the $6 difference between comping the Sunday and the burger, it's about losing two guests who could have become repeat customers.

We all make mistakes. But here's how I would have handled the situation: " I'm so sorry that you didn't enjoy your meal. It's my fault, I should have asked you about it earlier. I see that the rest of your party is finished, but may I have the kitchen put a rush on another item for you, or perhaps package something up for you to take home? Or would you rather I just take this off of the bill for you?" Don't blame your guest for your lack of attention. She did pause briefly at our table midway through our meal to ask my brother in law if he was enjoying his 'killer', but that was the only check-in that we received. I'm not trying to get this woman in trouble, and I'm also not asking for compensation. I'm taking the time to write this in hopes that Chatters will take this as an opportunity for improvement.

Thank you...

My 2nd time with the family at Chatters was significantly worse than my 1st. I tend to only write negative reviews after my second experience to ensure the first wasn't an anomaly so here we are. I was hesitant to rate at 2 stars when I feel the service makes it a 1 but the food was so good for what this place is that I bumped it up. We have had there as a family: multiple kids meals, french dip, juicy Lucy, wings, giant pretzels and cheese curds and both times the food was served hot and very good.

My overall issue with Chatters is that the experience, atmosphere and customer service is downright abysmal. Waitress in both instances seemed disinterested in being present and wanted nothing to do with serving. I saw her working the bar so my initial guess is she believes serving is beneath her. Took 10+ minutes in both cases to get our drinks, we were ready to order both times prior to even a drink order but had to wait another 10 minutes to order food. With maybe 6 tables with people sitting to eat it took a good 25 minutes to get our food order. This is a major problem for families. I try and get my kids in and out of restaurants as fast as possible to avoid meltdowns or bad behaviors for other patrons so I try to be as ready as possible when we arrive to order and in my experience here this is not the place to bring a family with kids.

I do however believe that if I lived in Monticello with a bunch of buddies locally that Chatters would be a fun place to sit at the bar at and order some wings and kick back some brews. If you don't care how long it takes to get your food or beverage and just want to chill then Chatters is for you. If you care about the service, a thank you, being treated as a valued customer that wants to give a $15+ tip on a $50 bill then you should just go across the street...

This was our second visit. The first visit was definitely 5 stars, but today we had a different server. She was rude, to say the least. It took 7 mins for her to stop by the table, which wasn't a bad thing because it gave us time to look over the menu and prepare our orders.

When she came over and asked to take our drink order and said she was the only person on the floor. We're good with that having been a server myself for more than 12 years and my close friends are servers now. We ordered our drinks, and she was bothered when I told her we knew what we wanted to order. Her words were, " I have a method that I am doing, so I am only taking drink orders." Needless to say, it was off-putting.

I watched her walk over to the table next to us, and she was somewhat pleasant.

We changed our orders to just an appetizer so we could ensure we would be done within an hour. She walked back over with our drinks and told her we just wanted a chicken quesadilla and this annoyed her further.

As she walked to the next table they were greeted with a smile, and a here are your drinks, and a thank you.

I told my parents I was canceling the food and going pay for the drinks because we we're leaving.

I walked up to her and asked her to cancel our food order, and I would pay for our drinks, to which she replied, "You can't cancel it. I already put it in as an appetizer.

I told her we felt it would be best to leave because she was off-putting and rude. Her response was, " I thought you were the ones that were off-putting and rude."

I completely understand the "being the only one on the floor," but there is a better way to handle this. And definitely appreciate those who do come to work in this new normal.

I hope this isn't the case, but we feel singled out in a dining room full of people that didn't...