Dunkin' — Restaurant in Montpelier

The coffee is mediocre. The doughnuts are not very good, it's sad actually that they have become the standard for the Northeast US. And there is a reason no one talks about their other food options.

The staff here has, over the years, frequently messed up my teen's drink order. No big deal, one learns to check before leaving.

The place itself is unkempt and the staff looks harried and completely disinterested in customer service (I understand their apathy and discomfort with the work space).

The only reason this place does good business is because of commuter traffic into Montpelier. The drive through area had to be expanded to accommodate morning rush hour. When there was a Dunkin in Montpelier city it was usually empty.

I imagine another reason it does business is because there is nowhere else that sells doughnuts so offices/schools etc. have no other option than to purchase from here.

It is what it is, a sad reflection on what people consider acceptable. Doughnut shops used to have higher standards: better ingredients, fresher food, better coffee, bigger doughnuts, better service, cleaner establishments and lower prices relative to inflation. Now, ersatz food and drink. I paused writing this review momentarily to check the ingredients of their doughnuts. I suggest you do the same.

I know this review won't make a difference but...

I was here yesterday and was so disappointed normally dunkin is my go to for drinks and bagels but I don't plan on coming back to this location. While the first employee I talked to was super sweet as I was waiting for my food the employees were a mess, the one who actually made my food was going to give me a bagel that had a chunk missing out of it until the original employee changed it. While making them she kept saying they might care about their food but I don't out loud in front of everyone. Not to mention the place was a mess there was food and wrappers and cups all over the floor it was ridiculous. I ended up waiting for over 20 minutes for toasted bagels and had to listen to an employee complain about a job that she absolutely hated and...

If there was an option for a big fat Zero, that would be what I would give.

We went through the drive thru. It took four times repeating our order, and the Sales Person still messed up the order. The most unorganized and rude employees. We ended up canceling the order at the window and getting our money back. They totally screwed up the order and then lied about it. I ordered a peach Coconut refresher and when we got to the window, they had a strawberry one. we had her check the order which she repeated as a peach drink, then when She realized she made a mistake, she lied and said We ordered strawberry. Thankfully we Were from out of town, and won't be visiting this...