Capitol Theatre — Local services in Montpelier

Everything was fine except for the fact that they do not allow you to take your own water bottle into the theater, even if you empty it and fill it up inside. This normally wouldn't be a big deal (albeit annoying and wasteful, because it requires you to use a disposable cup) but the friend I was with is pregnant and has extreme morning sickness. She has recently discovered that by drinking ice water pretty frequently she feels well enough to be out and about, so she carries it with her at all times. The older male employee we spoke to was extremely curt and was unwilling to compromise, first giving her a small disposable cup which would have required her to get up to refill it every fifteen minutes or so. Finally he offered her a medium soda cup, and when she asked if she could possibly have a large he replied that he was being extremely generous in giving her the medium and that she would have to pay the full soda price for the large. This policy is wasteful and this employee was unwilling to accommodate someone with a physical condition that requires her to have a lot of water on her at all times. It honestly made no sense and was extremely disappointing. We moved to Montpelier last year and were excited to finally visit this theater. Unfortunately we will not...

Drove 1 1/2 hours in a snow storm to go to the 3:45 matinee.at Capitol theater. Before leaving the house ,32 miles away from Montpelier, I called the movie phone, went to the website and also called the box office to make sure the theater was going to be open and not closed due to the big storm. I got no indication it was closed. Finally got to the theater and because we were 20 minutes early,and there was no sign on the door that it was closed ,I decided to go get a coffee and come back in time for the movie to start.Got back 15 minutes later and in that time a sign was put up saying they were closed . Here's a thought: Put up your closing on your call phone or website.A message on your box office phone would be a great idea. Todays storm was all over the news . We knew it was coming. Don't wait 15 minutes before the movie is suppose to start to let us know you have decided to close. By the way, as I drove thru Barre there was a line of people waiting outside the Paramount to go see a movie. Must have been a real bummer...

I was a long time customer of this theatre, coming back to my hometown and the establishment many times. I am absolutely floored by the manager’s lack of hospitality and downright nasty behavior. As a tourist I would have expected to be treated much more respectfully. After accidentally parking in the wrong spot, and having him lie to an officer of the law about “speaking to us, I will never be attending the theatre ever as long as he is managing it. No apology was given, all he did was keep denying he lied, and tried to tell me that “calling out the door” (when we obviously did not hear anything) was the same as “I spoke with the two people who got out of that car”. Absolutely ridiculous behavior for anyone with a job that caters to the public. Being half his age, I would have done much more to be a polite and kind human being, seeing two tourists who were unaware of the parking lines HIDING...