Subway — Restaurant in Moreno Valley

I did an online order yesterday afternoon. I ordered the sandwich so I could eat it later during my work since I work night shifts. When I opened the sandwich up I could NOT BELIEVE someone could even deliver a sandwich so horribly made! It was so burnt it was black, it had a big chunk of bread missing on the right side also. What a complete mess. The sandwich was inedible I had to throw it away. I tried calling to complain but they were closed last night . I tried calling today but the staff was not helpful they said they will not give me a refund nor give me a new sandwich. The two ladies whom I spoke to did not want to give me their names. And did not let me speak to a manager. They didn’t even want to give me the name of the General Manager ! I asked when she comes in to work and what day and they didn’t want to give me that information either. Wow what a completely bad experience. They mess up my order, I call to get this resolved they are rude and dry. And they are not willing to own up to the mistake they made and get this resolved. Worst customer service ever. Other companies take care of the customer better. Customer service does not compare nothing like at Chick-Fil-A. I need to speak to the owner or corporate who ever is reading and...

While visiting Subway, after ordering a Meatball footlong. After she heatied our bread.. We were told there was only 1 meatball left..would you like to wait?..we said How long? 10 min..we waited 25 minutes..we then. asked to be compensated, with an extra meatball? We were told "We DONT DO THAT". We requested new bread because the OLD bread had been sitting out this whole time with mayo on it..Smh..I got the fresh meatball footlong..I HOPE IT DOSE6 MAKE US SICK..WONT BE VISITING THIS LOCATION ANY TIME...

Online order was not started until after I arrived at the location for pick up (25 mins later). On top of that, the guy who prepared the sandwiches forgot to put the meat on both sandwiches. You can't trust that the workers will read online orders correctly, nor that they'll read it all before your arrival. UPDATE: The manager at this location resolved this issue, after bringing it to...