Wendy's — Restaurant in Moreno Valley

I arrived in the Drive-thru at 12:30There was one car in front of me It took them 15 minutes to help that car When they got to me The person on the speaker act like they couldn't hear they couldn't comprehend my order was wrong and it took the total of 40 min from ordering and getting the order. When we got halfway to work my son noticed his meal wasn't there he called the location they were extremely rude. I went back after having to drive 30 min round trip back I dealt with Jocelyn she was hostile got on her mike and spoke spanish to her manager . Jocelyn and her manager acted like they didn't like my skin color . i asked for my money back for my hamburgers that were now cold because they messed the order up. Jocelyn ignored me and when I asked for tge store manager I learned she lied about the rude woman who was there with the same energy as her. I left the burgers there and I still didnt get my full order I paid for. This Wendys is racist and I cant believe they hired people who have a issue with other race. I will pursue this because it was uncaused for. And I...

This place works very slowly so if you’re in a rush to get “fast food “this is not the place. I was fourth in line and five minutes had passed Without any acknowledgment from any of the workers to anyone in line including the first person in line. I then asked the first person in line how long they had been there and they said about 10 minutes. The workers there behind the register clearly noticed us but paid no attention to us even after one of the customers asked to be helped they started ignoring him and began speaking amongst them selves. There were four or five workers back there that could not place an order, how lazy do you have to be to do that? So once again please reconsider going here if you’re trying to get stuff in a timely manner. Management here is obviously a problem which is a shame for a place that is as new as this Wendy’s. Oh and by the way it’s obvious that one of the reviews below came from an employee trying to defend their terrible customer service just go ahead and read for yourself...

I was there inside eating my food peacefully, this women who just commented this rude review is not being truthful on what had happened. I heard everything and Jocelyn the girl who was working there took matters into her own hands and was being very respectful towards her, this women just came yelling at her and kept calling her a “bitch” and when I got my food she was trying her best to get my order with only 3 people working there. The place and people who are working there are very nice and try there best to get to you, there’s no racism invoked whatsoever, this lady was being awfully rude and Jocelyn was talking very sweet but this lady just threw her food which was in called for. I love that place and the workers are very nice especially Jocelyn. 10/10 always...