Chili's Grill & Bar — Restaurant in Morgan Hill

Chili's does a great job of servicing customers during these trying Pandemic conditions. With an expansive menu to choose from you can order ahead, drive over, park next to the restaurant and they come running out to your car to verify your order and then return with your carefully bag meal. A very clean process including pre-paying online or opting to order ahead and pay when you arrive to get your food. Getting reacquainted: I hadn't been to a Chili's for a while, but over on Oahu (my alternate home 2 months On 2 months Off) they have a VERY strict lock-down 14-day quarantine requirement which with anyone else living in the same house it restricts you to a single isolate room away from everyone else (and they regularly do unannounced raids on people to verify you STAY isolated during your 14-days - if you break quarantine they'll arrest you, fine you up to $5,000, if a local they can put you in jail for up to a year, but if you are visiting they just drive to tge Airport and put you on a plane home). That said, my food options were limited to somebody else leaving food for me on a shelf just inside my room (feels kinda like you see in the movies where the guard sludes open a slot in the door and slides a tray in....). So I experimented with online ordering with delivery and found that Chili's had expanded their choices beyond purely just Mexican food to include a variety of Rib choices (tried them all across multiple orders - ALL quite good). After my 14-days were over I drove over to the Kahala Mall Chili's a number of times to bring home more great meals. Upon returning back home to Morgan Hill for my 2 months here I ordered-up from my local Chili's and they are consistantly just as good as the Kahala Mall Chili's and I currently look forward tonight to finishing the 2nd half of my Honey Chipotle Ribs and Texas Rub Ribs. Their "House" and their "Original" Ribs are just as good; only making it harder to choose. I almost strayed and order combo Fajitas the other night but had to get anothet Mix-and-match half-and-half Rib order instead. This says ALOT about their Ribs since locally my favorite is still TrailDust Smoked Bar-B-Q (yet to be dethroned)! But I like variety and Chili's is firmly in my...

So I came here before and had a good experience. Nice waitress and good service. Tonight I came with my boyfriend and son. Everyone was starving. We got out drinks and ordered. We got sat in a VERY cold booth. I had to get a blanket. Then my son who had a jacket was also shivering. I also want to note that our waitress ONLY came to us 3 times. When we ordered drinks and food then to refill drinks. We then proceeded to have drink refills after an hour of waiting. We then finally get our food which my boyfriend felt the food and said it was cold and that he wanted us to just leave. But my son was hungry and so was I. We waited over an hour. I didn't want to wait longer to get food. I'm assuming the manager came over and said that he heard that we were unhappy. Which we were. He then proceeded to say that my boyfriend was being hostile when he was explaining his and our frustration as a family that just want to eat. The manager? Came back with a receipt and told us to pay right then while my son and I were eating. He did not apologize once. My boyfriend was not rude in any sense. We just wanted to eat. Then all the employees then started to huddle and stare at us and talk badly about us as we were walking out. Don't come here. The manager says this is a family establishment but we did NOT get treated as such but we have to stay silent for how poorly they treated us? They were rude. Everything they did tonight is a HUGE no no. I am a waitress myself and never would act as unprofessional as every person here tonight did. The waitress kept going to the table next to us but ignoring us. I really wish something would be done for how we were treated because this is absolutely not okay. We didn't even get treated as humans. I will make sure to tell everyone about this experience as will my boyfriend. Do not come to this location at all. This...

This location was recently reopened after being shutdown by the county health department for unsanitary working conditions. While they may have cleaned things up, there was still an obvious lack of detail and care with the kitchen staff. I ordered the sliders and they looked hastily thrown together with bits of bacon & sauce on the opposite side of the plate despite the fact that we were only 1 of 3 tables in the resraurant, and the other 2 tables already had their food at the time we were seated. The slider patties were so overcooked they were crumbling under the melted cheese. The portion of fries I received was incredibly small, almost half the amount my dining companion received. She ordered a half rack of ribs. The ribs were also dry & overcooked, as was the corn on the cob. There was generous portion of fries but they forgot the coleslaw, which was the bit my dining companion was looking forward to. The only reason I'm giving them 3 stars instead of 2 is because our server, Cassidy, was wonderful. She was friendly, attentive, and helpful. Hopefully the rest of the FoH staff is as considerate as her. I have little hope for BoH staff, and I've been working in kitchens for more than 20 years.

**Updated 06/07/23: We tried eating here again tonight and the food quality was greatly improved. The only minor issue we had was a 10+ minute wait after we were seated, before the server came to take our drink order. We ordered entrees at the same time as our drinks. Everything...