Krystal — Restaurant in Morristown

We went on a Tuesday night and ordered the all you can eat krystals. It was 6:44 on the receipt when we ordered. We received our food, ate and then went to ask for a refill. Several people came in after, dining in and getting food to go. Ashley who was running the register was completely clueless about everything. She struggled with everyone's order and the girl running the drive-thru had to keep helping. Ashley brought 4 krystals to our table by sticking her fingers in each box and carrying them to the table with one hand and then they were wrong. So I went up and spoke to a young guy, I told him they were wrong and I thought we got fries also. He says so you need 4 regular, 4 with cheese and onion and 2 fries. Which was completely correct. So we're thinking he's working on it, so they clear everyone out that came after us and Ashley says, do you want more. We told her we thought the young guy we spoke to was getting it ready, guess this was not the case. She then carries our fries to the table with her fingers in them. My husband asks her do they not have trays, that it's unsanitary to do what she was doing. Then she brought out our krystals on a tray. So we finally got more food, 45 minutes after ordering. Ashley clearly needs to be trained better or just fired. This experience makes me never want to come to this location again. May just stick to the east...

Usually I like to come there to have a good experience but tonight there was nothing good about the service at all. The blonde lady who was the manager in the drive thru was rude and nasty towards me while I was doing nothing more than trying to make changes to my order and she even accused me of trying to hold up the drive thru. I was so mad that I tried to come inside to be waited on by someone else, only nobody else ever came up to the counter so I had to go through drive thru to deal with her hateful attitude again when I don't even like being out past 9 pm. As long as she's the only one who can wait on me on Saturday evenings, I will NOT be coming back!! She was a hateful witch and actually tried to make me leave the drive thru the first time because she couldn't handle correcting a mistake nor could she handle being nice to me for trying to ask questions about what was on my order. She does NOT need to be a manager because she was NOT nice at all. She was blonde, probably in mid 40's to 50's or older but she doesn't even deserve to be a manager because she was EXTREMELY RUDE to me! I couldn't get her name but she was a WITCH towards me and I am extremely unhappy. I have never been treated so NASTY by a manager who is SUPPOSED to be...

the hamburgers & fries was hot, fresh, drive-thru was quick except the lady was rude whenever she gave me my drink with ice when I told the guy on mic that I wanted no ice. What bothered me was that her reaction when she had too go back to take the time to fix it, if she had just hadn't reacted the way she for me to see it. I used to work in restaurants McDonald's, Wendy's, Shoney's Taco bell/ long john silver's I was taught not to act the way she did. She needed to be more polite, more courtesy, not hostile, get rid of the chip on her shoulder. I can't stand rude people when I was working be4 I got on disability I was always polite, nice, friendly, always had a smile on my face apparently she has none of these...