Bojangles — Restaurant in Morrisville

A summary of the last two times I visited this establishment:

1.) I ordered a half dark in the drive thru, and received a supreme dinner, instead. When I turned around and went inside, I accidentally grabbed a receipt from a different store I visited earlier in the day (I grabbed the first Bojangles receipt I saw in the trash in my vehicle without checking the time/date) that was for the same exact order. The cashier knew that I just came through the drive thru and mentioned that to the manager, along with accusing me of trying to steal, due to the incorrect receipt 😐. I overheard this, explained to the manager, offered to go back to my vehicle to get the correct receipt, but he said don't worry about it, and gave me the correct [freezing cold 😑] chicken.

2.) The cashier seemed like he was on something, and moved like a sloth when preparing orders....the wrong orders that myself, and everyone who came in before me had ordered. I stood around waiting for 4 pieces of chicken for 20 mins, along with 5 others, who were apparently the most patient human beings on earth, having to wait forever for their food MULTIPLE times because they were given things they didn't order, and were missing items. The people in the kitchen were all standing around chatting while the girl up front kept apologizing, saying she doesn't know what's going on, but it's probably because it's the end of the shift? Slow guy finally comes up to me (after giving me the wrong order the first time, after a 10 min wait), and says they were out of legs, but they could give me all thighs instead. For some reason, it took another several mins for them to put it in a box and give it to me. I'd say that certain people were on h**n, but they seemed to be able to stay awake, just be completely unable to move faster than 1 meter/min, or remember what they were told/what they were doing from one moment to...

While I love most Bojangles' and the food is almost never an issue, this is one where that may or may not be true depending on the day. I've had everything here from incredible chicken and wonderful coleslaw to rancid coleslaw, slow delivery of food, and messed up orders. I've had two occasions where I've ordered something and been told that it would be a "5 minute wait". Maybe they aren't allowed to give any number other than "5 minutes", but after once sitting for 25 minutes (they had already taking my credit card in these instances), and once sitting for about 45 minutes (I actually went back inside TWICE on this instance and each time was told that the food was going to be right there), I no longer trust them.

Finally, this last item is not the restaurant's fault, but definitely something to consider. The order box is located directly under the landing path into Raleigh-Durham Airport. This is a busy airport and has several International flights along with being a UPS and FedEx hub for the area. If you happen to be ordering when even a small jet is landing (enjoy the view where you can almost count the lug nuts on the tires), you won't be able to hear the order taker (nor they you). If you're ordering when FedEx or UPS land their 777/767/MD-11 planes, or when American Airlines's flight from London on a 777/767 lands, you may want to roll up your windows and hold on. The noise from those planes is deafening at 300' above you and is enough that you can actually feel it in your chest. On the other hand, it's a GREAT location...

I’m a loyal Bojangles customer, typically spending $60–$80 a week at your restaurants. I had only been to this location once before, but due to a recent job change, I was looking forward to making this location my regular stop.

However, after today, I’ve decided I will not be returning.

I placed an order inside for a three-piece tender meal and asked for honey mustard as my sauce. It was rung up and listed on my receipt, but when I got to my destination, the sauce was missing. Before leaving the store, I had confirmed with the employee at the counter whether the sauce had been included, and she assured me it was.

I travel frequently for work and don’t return to this area until late. I asked if I could come back Monday to pick up a replacement or make things right, and I was told that I would need to bring the chicken back—not the receipt—to prove I hadn’t eaten it. That request was unreasonable and honestly quite insulting. It doesn’t make sense to expect a customer to store food for three days just to prove a small mistake over a missing sauce.

I’ve never encountered this level of distrust or lack of common sense at any Bojangles location. It’s unfortunate, because I was planning to be a regular at this store, but this interaction—with what I was told was the general manager—has left a very negative impression.

If this is how customers are going to be treated over something as small as a missing sauce, I imagine many others will feel the same way I do and take their...