Cracker Barrel Old Country Store — Restaurant in Morton

I'm a doordasher and I don't know if you guys just don't know how to work the system or what. But for some reason every time I come and I work for your company to deliver your food, I got to wait around for 30 minutes. This is the only place that I deliver food from that this has ever happened and it has happened multiple times. I don't know if you don't know about the food is ready to be picked up feature. But it's pretty obvious you do not care about your delivery drivers. Like I said, either that or you're ignorant to how to actually operate the system. When I was in there all's I saw working was a bunch of kids and I don't know if you guys need to get some Management in there to teach these kids how to expedite but that very well could be a thing from here on out. I will not be accepting doordash orders from the cracker barrel in Morton, Illinois. This is the first place that I will be permanently rejecting. There's only 2 hours in the dinner cycle and you guys took 30 minutes of it. Just me waiting on somebody's food in your lobby. I usually make 25 bucks an hour. You guys decreased my earnings to 12 bucks an hour. I am a highly rated driver. I have 100 five star ratings in under 650 deliveries. And you guys can have fun with the dirty gamer delivery guys who don't care about their appearance as far as I'm concerned. And I would recommend any doordasher Worth their salt do the same as I because obviously they do not care about their doordash drivers. They dont care enough to learn the system properly or train their employees properly on how to use it.. we should not be waiting 30 minutes to pick up food. It should be ready by the time we get there. By the way, the girl working at the front desk I kind of got angry with her. I did not mean that she's a good employee. She did not deserve my anger and I'm sorry for that. You guys need to do better and you guys need to get real Management in there. If this was a one-off thing and this happened to me once delivering for this company it wouldn't even be a big deal and this review would not be here. But instead it has happened multiples of times and is what to expect other than the outlier. That's why I am so angry with...

(This is an edit to my original 5 star review 2 months ago.) My family called early in the afternoon today, October 27th, to let them know we had 16 people coming at 4:30 p.m. The manager said there were only two places in the restaurant where they could seat that many people together. (That sounds like they can do it if they want to.) Three in our group traveled over 2 hours to meet the rest of the family for a birthday dinner. This was a family get-together, including six children. The first person in our group arrived at 4:15 and let them Hostess know that we were coming. They said well we'll probably have to split you up. And they were rude. We explained that it was a big family gathering and we would like to all sit together and we were willing to wait if necessary. The restaurant was not as full as it is at other times, and the parking lot had lots of spaces available. We were rudely told sorry if you insist on sitting together it will be at least an hour. It was like they didn't want to handle a group. This same group has eaten together in this restaurant before. Although, the ones who traveled several hours weren't there so this group was only 12 or 13 last time. We know the problem is not the servers because they are always great. This problem is clearly a management problem. we all left and went to Pizza Ranch who was happy to have our business. Just last night I was with another group for a different function at a Chili's. They were able to see 25 of us together, and they do not have a meeting room. It appears Cracker Barrel simply didn't want accommodate a large group. This doesn't matter to Cracker Barrel, but to add insult to injury it was the first time that our family had been able to get together since my mother spent six weeks at Methodist Hospital due to a stroke. Thanks for making my dad's birthday and my mom's reunion with all of her adult children so special, Cracker Barrel! They must have been scraping the bottom of the barrel when they put together this...

Where do I start? The waitress took a while to come to our table and take the order. We ordered sweet tea and on the first attempt we got unsweetened. We had to “flag he down” and ask for sweet tea. She left and after over 5 minutes she came into the dining room and wandered aimlessly throughout the room with our tea. Once again I “flagged her down”. We got the tea, my wife’s glass had a crack in it that ran a 1/4 inch from the rim to the bottom of the glass. The waitress disappeared again and was nowhere to be found. We concluded that aliens had abducted her. Finally, the mothership sent her back to the restaurant, where in her dazed and confused state she meandered over to our table, she was able to find us because of the signal flares I send up.After she took the glass away, she returned eventually with another glass of unsweetened tea. My wife said to forget it. Our intrepid waitress returned to our table saying that they were out of hash brown casserole, I told her to bring me the fries instead. She returned to the table with our food, with what was supposed to be hashbrown casserole. Wait for it…. nope, it was hashbrowns. She also forgot the coleslaw, biscuits and corn muffins. Not wanting to interrupt the space time continuum, I didn’t mention the error and just ate them. It just wasn’t worth the effort to continue the Cracker Barrel snipe hunt anymore. But wait!!! As we were finishing our meal, the biscuits came but no cornbread. We ate our food. Then as if the aliens took pity on us, the corn bread arrived…somewhat cold but the butter had been in the box when they were hot and it was a liquid mess. We paid the bill and left irritated and stunned. It was tragic mess. Certainly, an experience I have never had before and wouldn’t...