KFC — Restaurant in Mount Airy

It never surprises me of how much trouble they have at doing anything right there. For god sake how hard is it to cook a quesadila all the way through??? especially the fact that they rised the price for them now for the place? Or having consistly good tenders it's like rolling a dice getting 1/6 of a chance if they're going to be at least warm but never fresh. I swear today I got very solid chewy tenders that I can assume where at least a day old. The survise in that place sucks. Sometimes you're waiting for 30 mins for a simple order on morderately busy hour of the day and there's been times where I might be the only one ordering and still have to wait 20 minutes on a 5 dollar fill up meal with no explanation. This place needs something to boost the morale because I don't catch a single bit of I care about good customer survise in there. Honestly, if you want chicken, go to popeye's on N Market you're spending as much money for so much better quality in every way possible because this place is...

I just want to update this review. I thought I would never be visiting this place again but reluctantly I did tonight 7/18/23. I placed a order online and when I arrived the team working communicated that they did not have enough product to fill my order. I was sadden by the news and had prepared to leave. Then like clockwork they gave me several options to ensure that I was a happy customer and they accommodated me beyond my expectations. I would just like to say I really appreciate the great customer service tonight and the quality of the food prepared. I would like the team to know that they have changed my my outlook on the establishment and I will be returning as I'm a very happy customer. Thank you so much!!!

Stopped by about a week ago and they were out of chicken. Tried to do a online order today 4/18/23 and they cut it off an 1hr and 1/2 before they close. I suppose they don't want to make...

Forced to use drive thru today as lobby was closed at lunch. Car in front of me returned food through window. Only later did I realize this was my order and after the car before me rifled through the order, opened the bowl, spilled the contents in the bag then let cherry poppers fall into hot sauce the window staff took the order back, tied the bag so I wouldn't notice, then gave it to me. I contacted support and they offered refund and I told them the health department should be notified. They then wouldn't even give a refund. Someone should be fired. I've contacted the health department. I'm going to forward transcript of chat with support to Frederick News Post. Unacceptable. Disgusting. Dumpster fire! You've...