Subway — Restaurant in Mount Airy

I arrived here with no cars in front of me and ordered here through the drive through. After waiting for 3 minutes, the employee gruffly answered through the microphone and said ‘hang on.’ I then waited for another couple minutes before she told me ‘go ahead.’ Once I pulled up to the window, as I was waiting for my food, a pink haired employee quite literally threw my sandwich against the inside of the drive through window. It took me a minute to register what happened and I debated even accepting the sandwich after that, but decided against being confrontational. After I was handed my sandwich, I still said thanks and instead of a reply, the pink haired employee looked at me like I had just stolen her tires or something and promptly slammed the window without a response. I understand that you have hard days at work or maybe you even hate your job, but treating any customer like that, especially out of left field, is beyond unacceptable. It was an utter disappointment and I’m embarrassed for the owner and the company as a whole for employing someone like this. Without a doubt, I will never return to this...

Placed an online order through the subway app yesterday and the delivery address got messed up in their system for a second time, and my dasher just took it back to the store and left it in front of their door. Didn’t even bother to take it inside. Tried reaching out to door dash and they are taking responsibility and have send multiple refund requests to subway and someone from either this location or their main office is refusing to refund me of my order because it was marked completed even though I never got my food and have pictures to prove it. I’m very disappointed with the service and will never order from this store again. I’m also escalating this matter as high as I can go. I’m not the type to complain but this isn’t right to hold my money hostage when I never got what I ordered. Will also be deleting the subway app and never...

Horrible customer service & food! The girl fixing my family's sandwiches didn't know what she was doing & got everything wrong. When I mentioned to the girl at the register that my daughter's sub was a kids meal she was very rude & grabbed her sub and cut it in half! And said it was a kids meal now. Then she said some very degrading & disrespectful remarks about it. Then when we tried to use a coupon for the footlong she wouldn't let us & said some trashy & disrespectful remarks about using a coupon. The overall experience there was very horrible! The food was no good & prepared very sloppy! The only thing there was the cookies. But it surely wasn't worth the amount of money we spent there. Do not recommend going there & will never...