Papa Johns Pizza — Restaurant in Mount Laurel Township

If I could give this garbage establishment a 0 my goodness would I. I consider myself a completely reasonable human being I try to understand all situations. However I do not tolerate blatant disrespect and then incompetence to cover the disrespect. I have been trying to contact Papa johns through my local location and national numbers however I have been getting passed around number to number with 0 accountability. All I ask is for the explanation of the driver taking 1 hr 45 minutes to get to my house that is down the street so my food was rock hard and cold hence why I threw it out. (Pics above). I hate wasting food but I wouldn't even feed that to my dog. I find it super sketchy that the phone operator tells me it's no problem im going to pay with 100 $ bill (bc I wanted to get ahead of the tip issue). And the operator tells me no problem they will have $20 on them. Yet I get a call from door dash who I help guide here because they were 30 minutes lost. (Thinking I'm talking to an older woman who I felt bad would be stuck with my pizza if I told her nevermind.) Then they pull up with a packed car thankfully I'm a big guy because that would be intimidating to an average customer not expecting it... Then the woman comes out and tells me they don't have change. The whole situation is bananas and could've been handled amicably from...

My family has been ordering from this location since I was 7 years old. I love this location and love the pizza! Anytime there was an issue with the pizza or a delivery driver, the manager makes sure to call the next day/days to make things right.

I just wanted to point out that my most recent visit was on Halloween where the person in charge thought it was a good idea to not staff more employees that night to the point where the wait was 80+ minutes because the orders were coming in faster than they can make the pizzas. One of the employees had to call the manager to turn off online ordering.

I have never seen a small staff work so hard to keep up with the orders. I was waiting on the bench the whole time and was impressed how everyone was working together (with a little bit of complaining about how they were understaffed) but still making great time and great quality pizzas.

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CHEAP! RUDE! MOST TERRIBLE CUSTOMER SERVICE I HAVE EVER SEEN IN MY LIFE ! Don’t waste your money or time ! Food is terrible service is terrible and don’t call or go there and tell them about it because they won’t do ANYTHING . I ASKED FOR A MANAGER HE WAS SO RUDE UNPROFESSIONAL AND ARGUED WITH ME ABOUT MY FOOD NOT BEING COOKED MY wings were actually RAW! HE SAID HE COULD NOT REMAKE MY 16 wings BECAUSE THEY WERE EXPENSIVE! EXCUSE ME ? I PAID FOR 16 WINGS NOT 16 raw wings ! HE SAID THEY WERE OPEN TIL 2AM AND I SHOULDVE CAME BACK MIND YOU I HAVE 2 AUTISTIC KIDS YOU THINK IM TAKING THEM OUT OF BED FOR THEIR MISTAKE ? ABSOLUTELY NOT . TERRIBLE WAY TO TREAT AND TALK TO PEOPLE . I ACTUALLY ENDED UP LEAVING THE STORE AND NEVER PURCHASING ANYTHING EVER AGAIN! KITCHEN FULL OF IGNORANT RUDE WORKERS ALL ROLLING THEIR EYES STAY...