Dunkin' — Restaurant in Mount Pleasant

This location is absolutely horrible!!! I have never in my life been treated as horrible as I was today by the employees at this location!! My daughter was ordering from the back seat, we were pulled up to the drive thru where she could speak…..the lady taking the order kept making my daughter repeat herself claiming she couldn’t hear her. She gave nothing but attitude then a gentleman got on the microphone and made her repeat claiming they couldn’t hear her because she was in the back seat. He gave nothing but attitude as well….I’m assuming he was the Manager. We drove around and I voiced my opinion about the situation and rudeness and the same gentleman basically belittled us…..I was like wow!!! I did not say anything until we got our order and he said Oh you waited until you got your order to say something….if you would have something before you wouldn’t be getting your order and a refund instead!!! So because we spoke up about them being rude we were wrong apparently!!! The workers here do realize that customers pay their bills right!?!? I read other reviews on this store and it seems to be a common theme….I did Call Cooperate office and was told that it was unacceptable and that the franchise owner would reach out to me directly!! We shall see….the only reason I gave it one star was because I had too….otherwise it would’ve gotten nothing!! NEVER again will I go to that location because it’s apparent they DO NOT care about customers!!! As we drive off the lady at the window say “BYE LOVE YOU” and stars laughing!!! Is this how you treat customers!? So if you want to be treated with attitude and nasty behavior you should go to this location because it’s apparent they are good at treating...

Ok, this is probably my own fault as I’ve had a bad experience before with this Dunkin’ Donuts, but it was Christmas Eve and my daughter wanted a donut so I went against better judgement. We were close and stopped by and went inside… to get A donut. Upon entering, Nobody says hi, or even made eye contact with me, no big, I continued to the counter. I hate order kiosks, but it’s Christmas Eve so I’ll play by the rules and ordered The donut. Nobody inside at first as I ordered but a family came in behind me. The family behind us, of cultural difference, proceeded to the counter and was met with courtesy and politeness that we were absolutely not afforded. They continued to place their order with the clerk personally, not by way of the kiosk. Not only did they receive service before us, they received mixed flavored coffees AND HOT FOOD! Another gentleman approached the counter, seemed to know the staff personally and 2 minutes later, receives a hot sandwich and drink! 15 minutes have gone by! Y’all! The donut is still just sitting there to be picked up and put in a bag! Oh I might add, it’s the last jelly donut! I’m thinking I’m on candid camera at this point! I had to get out before my blood pressure causes me to stroke out, so I address the manager who then proceeded to get THE donut, no apologies or regrets just a sarcastic, Merry Christmas!? I would say this is unbelievable, but it’s not…. We need to stop patronizing...

This place was ok when I first started going there, but now the place is literally falling apart and the people who work there could care less. The guy who took my order wasn’t even wearing a uniform, and clearly did not know how to use the register, had to keep asking for help from the mean manager. There is water dripping from the ceiling, there is some mold too. The floor is always wet and dirty, with wet floor signs all over. The coffee dispensers are broken, so the coffee is just out in the open for customers to see. May not affect the quality of the coffee itself, but it is still unappealing to the eyes. Tried to get an iced coffee with two pumps of cane sugar, so the lady pours what looks like iced tea into my coffee cup. Didn’t know it was for me because I got distracted by something else. Took a sip of the coffee and it was overwhelmingly sweet. I told her it was way too sweet and then she shook her head and rolled her eyes as if it was my fault that she made my coffee incorrectly. Then she goes to pour the cane sugar into my cup again and I say “what are you pouring into my cup?” THEN she explains that the pump is broken. Like why wouldn’t you tell me that in the first place? Shouldn’t you know that I asked for two pumps for a reason? Because that’s how I like my coffee? Ended up getting refund. Will not return to this location unless they make some drastic improvements. Disappointed because I really do like...