Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Mount Vernon

I called and ordered a pizza with white sauce. Person said it wouldn’t be a problem over the phone for their special the New Yorker. Went in, red sauce. They didn’t hand me the pizza till after I paid. Asked them about it and they refused to make it right. I would not have ordered the pizza if I had known I had to use red sauce. Called and complained to the manager. The manager refused to refund me the tip I paid for. Asked to speak to the owner, they refused to help. I will file a BBB complaint. They should have just refunded me the pizza and they could have had it back.

In response to your response. I contacted you and gave you all the information you needed. You said the store owner would contact me in 5 business days, that was on 6/27/22. It’s now the end of day on 7/7/22 and I have still not heard from the owner. A lot of good this...

Called in order at 10 am stating I lived 15 minutes away and would be leaving shortly to pick up the pizza. The person taking my order did not tell me that they would not open until 11 am. Hence, when I arrived at 10:30 they made me wait outside for 30 minutes even after I called and explained what had happened! Bad customer service!! My other issue is how the quality of Papa Murphy's pizza has gone down. Used to be the best place for take and bake, but now prices have doubled and the amount of topping that are put on is half of what they used to be. Pretty pathetic! We will no longer recommend nor purchase there until...

The food was great. It is exactly what I ordered, and since I bake it myself with their simple to understand instructions, it's always perfect.

I give 3 stars because the value doesn't feel good to me. I spent 30.44 on 2 pizzas. 1 with sausage and 1 cheese. For that cost, I can have a competitor deliver 2 cooked pies to my door.

Like I said, the pizza was great, but there was a time when you couldn't get a better pizza deal, and it made sense, since they don't have any of the costs associated with having, maintaining, and operating ovens - or delivering, and insurance costs associated with that.

Value low,...