Kaptein’s Ace Hardware — Local services in Mount Vernon

Went in to get a battery for a key FOB and they did not have it but the dude that helped me pointed me in the right direction and I was able to get a batterie from Hagen's Grocery of all places. I see some reviews stating that this place is over priced and that they don't have extended hours etc. Some of the reviews say big box stores are better. I can tell you this after shopping here since 2007 when I moved to Mount Vernon, The staff is professional and friendly, They have what you would expect a small town Hardware store to have. You can tell that this is a family run business because every single employee that I have interacted with has been very helpful. Big box stores are cheaper and have more products and are open later but the staff at the big box stores have proven over and over again to be discourteous, unhelpful, disrespectful, dubious, underhanded, sneaky, you name it.....point being, if you care more about the quality of service than you do about a few dollar difference in pricing then this is the place to go. A paint brush will cost you 2 dollars more here than at the big box stores. Well, you get what you pay for and great service is what you are paying that extra 2 bucks for and it is worth every red cent. ...

If you want to know why the Box stores usually put these places out of the business it's pretty easy.....

They don't stay open with customers in the store they kick you out at 7 o'clock when the Box doors stay open till 10.Everything's more expensive. I literally try to shop here but when you pull in pull in 10 minutes before they close and they roll their eyes at you and tell you their clothed already already it's pretty easy to understand why.

Now I do understand that these aren't the daytime management these are the kids working at the end of the night so they don't care as much but it's much but it frustrates me when I call in advance tell them what I need and show up before they close only to be told that they've already taken the till out so they can't...

After standing in line for about 10 minutes a third cashier comes up and instead of taking the next person in line takes her friend from the end of the line... I left the store without my purchase because that is rude. Attempted to call and talk with the store manager who then hung up on me. Unfortunately I can’t return the thousands and thousands of dollars worth of merchandise that I have purchased from the store trying to do our part and support locally I will never return here again. They have definitely lost a big customer after today small incident turned into this ginormous disappointment. Terrible customer service, horrible employees and a rude...