Subway — Restaurant in Mountain Home

Would rate 0 stars if it were possible.

Arrived around 2PM, so it was not during the main rush time, and there were only 2 cars in front of us. We were waiting in the drive-through for 25 minutes to order 1 6 inch and 1 salad.Five or more of those minutes were waiting for somebody at the window to take our money and give us some indication that they were preparing our food, but nobody came. Eventually we got fed up and drove around and went inside.

There were only a 2 customers getting sandwiches and about 4-5 employees. The manager rudely told me that I hadn't been waiting for 25 minutes, and after I told her that I had noticed the time in my car when I got in line, which was almost 30 minutes ago, she gave me another excuse, about how 2 cars in front of me ordered several sandwiches, and then how It was my fault for ordering a salad because they take longer apparently. After she was done with her excuses, she charged me for the wrong order and gave me the wrong sandwich. When I pointed this out one of her employees who was standing around doing nothing said "haven't you ever herd of a mistake?" I then received my salad and the correct sandwich, but they had to ring me up again. this time just for the salad. I had already paid for the wrong sandwitch which was more expensive than the one I ordered, but I was too fed up with the horrible customer service to worry about it. So I left. Only to find that there were no napkins or utensils for our food.

I have worked in the food service industry before, so I tend to be pretty understanding. But the complete lack of attention, accountability, basic customer service, or simple manners of this crew were astounding enough to warrant...

Ignorant, rude, terrible at listening. We had a terrible time being able to tell if they were talking to us or on the headphones from the drive through. I had to ask for more than 3 olives for my son's sandwich. I asked for subway vinaigrette, which they no longer have and I understand things come and go, but because I asked for that she grabbed the closest thing to it which was a parmesan red vinaigrette and put it on without even asking, I don't like parmesan. Lady rolled her eyes and huffed when I asked for my son's 6 inch sandwich to be cut in half because he is 5 and it's easier to eat. One guy seemed like he knew nothing at all, I was hoping he was new and was trying to give him the benefit of the doubt but he tried to charge us for an extra footlong and it took him 5 minutes to figure out how to put the sandwiches in the bag. We got there when it was slow, and by the time we left there was a small line, but everytime someone walked in they seemed to get angrier. I know customer service has declined recently, but that...

Honestly, this Subway is a hilarious little situation. I’m sure the directional signage is not up to brand code as the only actual “Subway” sign is on a non-main side of the building, covered by a tree. The tall monument sign you’re supposed to see from the road is missing any billboard material entirely LOL…

The mystery of this Subway location lends itself to a Cohn brothers movie. Pulling in, you’ll likely encounter a jaded sandwich artist taking a smoke break out back, while patrolling customer traffic. I was hesitant. The sandwich-ordering process from said individual was also endearingly gruff, but gotta say… I haven’t seen a better curtained and folded arrangement of Turkey layer and tomato slices in my LIFE. Also, the bathrooms were super clean and spacious! Additional respect for any establishment with a good sanctuary for one’s biological needs.

Despite the initial impression of this desolate and seemingly-sinister Subway, it exceeded expectations entirely. Eat fresh and...