KFC — Restaurant in Muncie

The employee who took my order, Brittany, is very rude. There was a long line of customers when I walked in and she finally helped them. Some of them had been standing for 20 minutes or longer. She took their orders hastily with a clear look of anger on her face. She started screaming at a male coworker making food, who started screaming back. Her and that coworker started shouting profanities about other coworkers that didn’t seem to be present calling them names. The male coworker also shouted profanities at Brittany, who yelled back. Brittany also screamed out all of the new orders and kept repeating them saying she needed them now. She got one customer’s famous bowl and just yelled “Famous Bowl!” She slammed the bag down on the counter. The food was okay, but they forgot to leave off the pickle on the chicken little as requested and the famous bowl seemed to have been made in a rush. It was just thrown together and not layered like normal. There were about 7 other people in the lobby eating that all looked uncomfortable because of the employees fighting each other. A woman ordered some chicken for her family and Brittany said loudly before handing her the order that “it was dark chicken but hopefully she doesn’t care about it.” There was one woman who ordered two pieces of chicken and a biscuit and was told with an attitude it would be about 20 minutes. After about a half hour of sitting, her order was still not done and she got frustrated and...

My husband ordered pick up for me to grab after work. I showed up a few minutes past the pick up time. We opted for drive thru pickup because he knew I had been on my feet all day. I go to the drive thru and the young lady was rude and said I was going to have to come in because they had not even started to fill the order yet. Mind you, there was not one customer when I got there. Not inside or in the drive thru. When I went inside I got zero acknowledgement. They only gave me three drinks when we ordered 4. I told them I got 4 so one of the two women standing there slams an empty cup on the counter and gave me a nasty look with silence. I said "ok, I guess I can get it myself but can I get a drink carrier" I was told by the younger of the two no they are out. Again, in a rude tone. Then she looks at the older of the two and said that she's going to go make herself some food. No apologies. No smile. Complete rudeness. They acted like it was the biggest inconvenience to even speak to me. As I was there I heard them at the drive thru tell a customer who ordered a meal that they didn't have any biscuits made but they could give her the meal if she could deal with no biscuits. Before I left another woman came in and got barely any acknowledgement as well. My family will no longer be supporting...

For the first time EVER I had to scream at a .manager for not refunding my money when he accidentally gave me a spicy sandwich instead of the crispy I ordered he looked me in my face and told me I lied I ordered a spicy and thennn while I wait for new sandwich I asked him to replace the cold potato wedges that went with the sandwich and he yelled at me he wasn't going to replace my food and he was NOT giving me my money back!!! I then sent my daughter out to the car to retrieve the rest of my drive thru order to just return everything and he would NOT give me my money or food ALL WHILE a big boss is sitting in the dining room (mind u that heard all the commotion and never lifted her head to try and help the situation) I walked around to speak to her and her first words were I wasn't being very professional! I AM HORRIFIED at the service that was given and I'm MORE HORRIFIED I had to behave in a manner I'm not proud of but I wasn't leaving without my 40.00!!! I WONT 3VER RETURN!!! DONT WASTE YOUR MONEY COMING TO THIS...