Mandarin Wok — Restaurant in Munford

I have lived in the area about 30 years, so that should let you know how much experience I've had with this place. I hate that this place used to be a great once a week or every other week kind of place even though they have always had a terrible attitude (especially the lady). The food was always good and fresh and affordable. The past couple years this place has drastically went downhill. The food quality isn't even comparable anymore. Food is always mediocre at best. You can always tell the chicken has been precooked and reheated and dipped in whatever sauce they use depending on what kind of chicken you ordered and everything else just seems to be reheated. The worst part about all of this is the prices have skyrocketed. It is very expensive to be a Chinese takeout restaurant. I have tried several different options to lower the price and it always seems to be really high no matter what I do. My wife usually orders a large shrimp fried rice with three times extra shrimp and almost never eats even half of it so it just goes to waste. Our eyeballs are usually bigger than our stomach so we order too much food. Well tonight I decided to order half sizes of the food we normally get without the egg rolls. For two people are food is typically around $45. Well tonight I ordered a small shrimp fried rice with two times extra shrimp, a small sweet and sour chicken no combo just the chicken, and a large general TSO's, and didn't get any egg rolls. My jaw dropped when I went to pick the food up and she told me $39 and some change. So I ordered about a third of the food I typically do and our price dropped maybe $4 at the most. I did not pay for that food I turn around and walked out. I will never order from them again because they have obviously gotten greedy. Bad food high prices and a bad attitude makes it very easy to never do business here again!!!! I really hate that one of my favorite local places to eat is no longer...

This was my first time trying this restaurant and I must say it will be my last. It was a busy Friday, they had several call in orders that were never started to be made until the people arrived to the restaurant which means they have to wait additional time in which they were told on the phone. The call in orders were allowed to break line in front of people that were already in line which means they had to wait even longer to to even order they food standing in line. I witnessed employees handling food with bare hands, after handling money and orders at the counter, without use of a glove or any utensil, also without washing hands first. Also there was a lil boy walking in and out of the kitchen that did not have on shoes, presumably the son of one of the employees. I finally got my takeout order over an hour after I first arrived. Once i got home and taste the food i found the fried rice to be highly bland in flavor, and the meat was almost non-existent (chicken/ beef). When ordering my food I asked if they have crab ragoon, and was told they do service . However I did not receive crab ragoon I received regular cheese wontons , which were not good at all. Half of them were cold and none of them had enough filling at all. They were basicly just fried twisted dough. I do NOT recommend this...

On September 19 around 7pm - I visited Mandarin Wok and ordered the chicken curry. I signed the receipt but accidentally left the tip section blank. The next day, I noticed I was charged $20.27 for what should have been a $16 order.

I called the restaurant, and Sophia kindly answered. She invited me to come in so we could resolve the issue together. When I arrived, she patiently pulled out every receipt from that day and worked with me to find mine. At first, my card number didn’t match any of the receipts she showed, which made the process take longer. Still, she remained patient, understanding, and determined to help.

Eventually, we located my receipt, though it displayed a different card number. Despite the confusion, Sophia contacted their support team, who confirmed that I had been accidentally overcharged. They assured me a refund would be issued within the week and apologized for the mistake. They also promised that if the refund didn’t process, I could come back to receive it directly at the restaurant.

I truly appreciate Sophia’s patience and honesty throughout this experience. It’s rare to find businesses that handle situations like this with such integrity. Because of her excellent service, I highly recommend Mandarin Wok and will definitely...