McDonald's — Restaurant in Murfreesboro

I arrived at McDonald’s not for a meal, but for a performance piece on the cruelty of corporate sweepstakes to feed the family. I had 100 free food prizes - cookies, nuggets, burgers, McChickens, and drinks — and I chose to unleash them, with an agonizing tap, via the in-store self-service kiosk.

This was a test of willpower, mind versus the collective sanity of the late-shift crew.

Avoid eye contact with the cashier. Let the machine be the messenger of my financial victory and their impending doom.

The first few free cookies and drinks went through smoothly. The kiosk, in its chipper digital voice, kept asking, "Would you like to complete your order?" I hit yes. I was committing a digital act of heroism.

A young employee, a kid in high school, who was sweeping, noticed my unblinking focus. He paused, leaned on his broom, and watched the small mountain of receipt paper curling from the printer. His initial expression was curiosity, which quickly curdled into existential dread.

The manager, a woman whose name tag could not be read, but whose soul read "retirement," came over to investigate. She watched me redeem three consecutive McChickens. She didn't speak. She just stood there, arms crossed, the flickering screen illuminating her face with the cold, hard light of betrayal. Her stare was not anger; it was the chilling realization that my petty act was the new low-point of her career. She was trapped. The kiosk had all the power, and the kiosk was my puppet.

I had a small queue forming behind me—a single, impatient father and his hungry child. They watched me meticulously select "4-piece Chicken McNuggets" for the 18th time. I could feel their resentment, but I couldn't stop. I was a broken consumer loop. I was fueled only by the sunk cost of my time and the 100 digital codes crumpled in my hand.

The final free small Coke redemption went through. I hit "Pay." Total due: $0.00. I took my single, final receipt, which was now long enough to qualify as a small curtain, or half a CVS receipt. I collected my haul—a chaotic, unboxed feast of 100 items—from the terrified staff.

I didn't win a car. I won a mountain of saturated fat and the satisfaction of knowing I had successfully crashed their entire digital ordering flow, all thanks to Monopoly. The staff didn't just look at me with disdain; they looked at me as the harbinger of the end times, the reason machines would eventually rise up and replace us all.

I achieved true retail villainy. I am now leaving to use 100 Taco Bell rewards one-by-one....

Let me just start by saying, McDonald’s was my first job at 15 years old and I loved it! I know that customer satisfaction is key always! So today I visited the South Church St store # 16054 and ordered my daily usual from McDonald’s which was a large Mocha Frappe with extra chocolate drizzle but I wanted them to use the hot fudge sauce inside my cup as opposed to the regular chocolate syrup in the bottle. I order this daily from this location and many others where ever I may be close to at the time! I also ordered my daughter a mcchicken and small fry and used a code for 20% off. Once we got to the window I was told I couldn’t order hot fudge drizzle in my mocha frappe because that’s a separate charge and they can’t do that. I said I always get these here just like that all the time, I don’t care how much it cost charge me, I want the hot fudge sauce. The lady at window said My general manager said we can’t do that and you can’t get it here like that! I said said so you mean if I pay for the hot fudge sauce to be added to the frappe cup before the frappe is poured in you won’t do that, she said nope and turned and pointed at her general manager and said she’s the GM and I’m one of the mangers and we ain’t doing that here. I asked for both ladies names and they both refused to give me their names and they were not wearing name tags either to identify who they were. They lady at cash window slammed the window in my face and said we ain’t gotta tell you our names goodbye!!! I drove to window and retrieved my order. That window was being completely covered by the employee standing there while our order was being made, as if to cover up something being done. McGuire Management, you should be a little pickier in the people you allow to manage your stores. Why couldn’t they add the hot fudge sauce?? My order number was 1364 on 6/16/24 at 12:06 pm! THE ABSOLUTE WORST CUSTOMER CARE AND MANAGEMENT!!! IF YOU WANT THE BARE MINIMUM THAT WHAT YOULL RECEIVE GOING HERE! Just skip this exit and go to next exits past going either way and you’ll run into better...

So, before the update, the place was filthy and poorly managed. A 2 star review was left through their website. With the new update we still have poor employee behavior and management. The place is updated and clean, however it makes the visit a bad one when you hear employee's yelling "Shut up", or "Be quite and get in the kitchen" in a demeaning tone. I am very appalled by the lack of customer service this McDonalds has. You can invest 1 million dollars into this store, but with the employee behavior that has been exhibited on MULTIPLE occasions, will leave the experience lackluster and disappointing. If you expect a quick order or meal, please try Burger King or Taco Bell, many people, including myself have stood in line with the employee's bickering about who is going to take orders. Once they figure that out, the employee tends to sulk to the register and show disinterest in the customer. I understand this is a McDonald's, however, when employee's complain about not making enough money, this behavior does not show why they deserve more. Anthony was once an employee here a few months ago, he made it so enjoyable and truly the main reason I came on certain days. Now that he is no longer with that company, makes my visits dreadful. If any other McDonald's in Murfreesboro offered a play place, I would go there. So here are the key facts for those that do not want to read this review. Great Update Clean (I don't expect this to last long, windows are getting filthy above arm reach, maybe invest in a ladder or company?) Employee Behavior abhorrent. Has a play set. Be the change you want and make it happen. If you want 10 dollars an hour keep acting and managing the way you are, or change and make a difference, not only in your own life but for the customers you...