Starbucks — Restaurant in Murrieta

I was going to go through the drive thru because it was a very short line, but wasn’t certain I was under the height requirement so decided to go inside instead. When I walked in at 12:40 there were two people at tables with drinks already and about 6 people working behind the counter. I was the only person in line. No one said anything as I waited at the counter. Finally a young man said he would be right with me and walked away. I ordered two drinks, looked down at my phone to read the third order and when I looked up he was gone! Just started preparing a cake pop for who knows who else since I was the only one there! Anyway he comes back takes the order for my next two drinks and I thought man I’m glad that’s done. Little did I know what I just signed up for. I did not leave with my drinks for 28 minutes!!! I haven’t waited that long for drinks at the busiest of Starbucks!! During this time only 2 other women came into the store. My first drink came out with coffee in it when it was supposed to be a cream Frappuccino so she said she’d remake it. The next drink came out with out whip, she fixed that. My third drink came out fine and then I just stood and waited for my fourth. The ladies drinks next to me started coming out, one not filled all the way and one the wrong size. We had both been standing there at this point for a ridiculous amount of time and not one other employee bothered to ask if we were still waiting for anything. They were so “busy” doing their own job, I’m guessing drive thru, that they didn’t bother to help there fellow employees or the customers inside the store!!! I finally noticed my drink with my tag sitting on the counter somewhere the girl had clearly forgotten so I nicely let her know I was waiting on that one. She was sweet and made it then, but my goodness that was wayyy too long to stand there 😳 I think a training meeting...

I have been supporting this starbucks since the day it opened. I order about twice a day. Today, when placing my order, the person the registered told me there was a 5min wait due to a large order placed ahead of me. I assured her that i was fine waiting the 5min but much longer than that would be too much because i was on my way to work. The register person "Alyssa" assured me that was fine. Fast forward to 20 min later and I still don't have my drink. The barista "Amy" was incredibly rude about the wait time and how i had to wait my turn. I insisted that i understood about the drinks being made in order but that in the future it would be better to give a more accurate wait time because now Im going to be late for my work day and I have customers i need to attend to as well. "Amy" then told me Id have to leave if i didnt like the wait time. I told her I had no problem leaving but now i want a refund for the drink i didnt receive. I also asked to speak to the store manager because her attitude, volume, and eye rolling was very unprofessional. I was then informed that the store manager was unavailable and was on vacation and so there was no one to report this employee to. As a long time guest of starbucks, ive never been treated so rudely and i'll never be going back to this store. Amy's actions were uncalled for and unprofessional and she shouldnt be in the service business if she cant handle the pressure...

There has been a lot of recent instances where I felt like I wasn’t welcomed at this location.

I had a mobile order that I placed 15 minutes before I had arrived in the drive thru, and whoever was speaking to me at the speaker box was very dry and short with me. When I got to the window, there was a staff member with lighter hair explain to me that next time I should wait for the estimated time window to be up before I arrive (even though the app told me my drink was ready 5 minutes before I arrived). It seems as though the people in the drive thru rush their customers and their payments while barely saying anything to them.

Another time I actually entered the store and had to wait to have my order taken at the front register for what felt like a long time compared to most, since none of the staff seemed to want to take my order. The person that was warming up food kept telling me that they would be with me in a second, but still continued to focus on food instead of attending to the customers in the cafe. When they saw one of their regulars enter the store and go to the register, that’s when they began starting a conversation with them and finally began to help me and my daughter.

I’ve never had these kinds of problems at other Starbucks locations,...