Fox's Pizza Den Inc. — Restaurant in Murrysville

Read my original review below, look at how Johnson City fox pizza handles their problems. Mara Piccone-We used to order fox pizza from University parkway, Johnson City TN weekly or twice a wk. They used to do great job. Long ago, if they made mistakes, we call them, they would apologize & fix the problem. That has won our hearts & we kept ordering weekly, generous w/ tips. That changed 2 months ago. I drove on way home, I called. I'm hearing impaired, asked girl on phone speak clearly, I couldn't understand. Her tone became unbelievably rude, she then sarcasticlly spoke loudly. In shock, I didn't say anything & hung up on her. Very first time, we didn't order entire month. Finally last month, I moved on, tried order once again. I requested extra tomato sauce on all of'em. Pizza delivery arrived; all 3 boxes of pizza was a mess, tossed to side like it was dropped sideways while hot. Upset but I decided to let it go. Then as we ate 'em we noticed it's not extra sauce, in matter of fact, they all was very very very THINLY sauce, almost as if they are out of sauce & they put on what they had left. Frustrated, my husband called for me & he filled them in on everything mentioned. Then manager lied, he said: I made pizza myself, that was extra sauce. He did not apologize for rude girl or for messing up our pizza. We are looking right at barely any sauce pizza while this manager lied. Very insulting. My 6yrs old daughter cried, she miss fox pizza & she wants to order pizza again. She asked me if it matters if anyone was hateful or if they gets our order wrong, why never come back again. My heart breaks for my little girl but I have to set example to stand our ground because it does matter! Ignorance to disability is not okay, bad customer service is not okay. What I want to know is this, now you seen this review, what are you going to do about it? You just lost $40-$80 weekly from us because of your rude and arrogant employees. Are you okay with this kind of behavior and terrible customer relationship at your business? Response from the owner-Well I'm very sorry about your past experiences this is the first we have heard about this. It is also very hard to hear on the phones with the oven running hood vent and so on. If you could call and ask for a manger I surely promise that this situation would be handled. We don't know if we're doing something wring unless someone tells us. All mangers make the orders and if someone s orders it a certain way I assure you that it's made the way that's it's ordered we've all been together for 4 years and we take pride in our service. Mara Piccone-See their reply to my previous review. Exactly what I am talking about. You ignored the problem; didn't bother to resolve it instead you tried to justify your employee's incompetent. I wouldn't be surprised if it was actually you that we spoke to on phone. I clearly stated in previous review that we spoke to manager on phone. He heard us CLEARLY and responded to our complaint with a lie! Extremely thin tomato sauce on those pizza, as I am staring at those awfully thinly sauced pizza right front of me, I told manager that we specifically requested extra tomato sauce by online order, I typed CLEARLY! The MANAGER said he personally made pizza himself & there's extra sauce on 'em. FLAT.OUT.LIE! Not even a regular amount of sauce on 'em!!! You try to justify phone call rudeness by saying vent was so loud, really? I have been there in your store frequently. I bet if you look up orders history in last 2 yrs, you would notice that I ordered your pizza repeatedly than any person in this whole town! It's rather quiet in there, noisy environments would have irritated me extremely because my hearing aids are sensitive to that. You are so full of it! I wonder if your corporation are aware of this. You just lost your regular customer, I have never seen such embarrassing fake apology like yours! What part of "customer is always right" do you not understand? I would not hesitate to let everyone I know about how you handle...

I love the Scottdale, Pa branch, it is you’re only good one. As a franchise, I suggest that if you want to keep supporting the irresponsible spending of your new and clearly stupid CEO (Jimmy Fox Jr) then you should follow this lovely business. They still have their original pizza ovens, or did until you black mailed them into getting the disgusting and expensive conveyor belt ovens. Not only did they not want to get rid of them because it would harm their business, knowing everyone orders their pizza because of the crispy and unique flavors of their old pizza oven, but the franchise didn’t even compensate them. It’s like Jimmy finds pleasure and ruin other people’s lives and watching them pay thousands of dollars for unnecessary ovens. Not only that, but in their newest contract, they forced the Scottdale fox’s to change their menus and raise their prices. But newsflash franchise: SCOTTDALE IS A POOR TOWN, WE CANNOT AFFORS YOUR OUTRAGEOUS PRICES FOR NO LONGER GOOD CONVEYER BELT OVEN PIZZA. Also with that, they have to get rid of all of their unique dishes, such as: •Foxtails(home made breadsticks with cheese) •Pierogi pizzas •Susie specials (named after my aunt who would by this one pizza everyday) I probably spend hundreds of dollars per week on these delicious foods, but because Jimmy is a selfish idiot with his head shoved so far up his butt, I won’t be able to spend my money again. I’m sorry, but all your other franchises suck. Their dough is either not cooked enough or rolled out too much so it’s flat with holes. Also I once went to RMU and saw that it was almost $20 for a plain big daddy. TWENTY DOLLARS. ITS CHEAPER TO BUY PIZZA HUT AT THAT POINT. I’m still going to support the owners of the SCOTTDALE fox’s because they are the nicest people I ever met and don’t deserve any of this stupidity by JIMMY FOX JR. they and all their employees offer great customer service and barely make any mistakes. If they do, they are so kind about it and reassuring. I feel like I’m part of their family too!

Please make some changes before your franchise...

The manager in the Aliquippa location has terrible customer service. My pizza and breadsticks were raw. I called and was very polite in telling him that my food was uncooked and that my order was messed up. He said he cooked it and it’s perfect. I spent $40 on a meal that I couldn’t eat. He told me over the phone that he would send out new breadsticks. I told him they would just go to waste. I tried to eat the pizza again (I just arrived home from driving back from Colorado, I was starving) and each piece was just as raw as the all the other ones. My brother drove over to show the manager just how raw it was and was shown nothing but disrespect and arrogance. No refund even with the raw pizza sitting right in front of him. Needless to say I will never go to...