Wendy's — Restaurant in Napa

The food here is okay, as far as fast food goes. Recently the food has been old, dry, overcooked, you name it. But the service has gone downhill even more. Ana was the one speaking to us through the drive thru and she was extremely pushy and impatient. I felt rushed and anxious just trying to order food. There was no one behind us in line either. Once we were at the window, the process to shove our drinks to us while trying to grab my debit card and then almost throw the card back at me when she was done was extremely frustrating. Then we had a simple question about the pricing of an item. She was rude and said that a topping on this item was extra, which by the way wasn’t explained before. So when we questioned the price because we asked for a small and the total amount was similar for a large, she was even more rude than before. The other people working seemed to be nice, as far as I can tell. Ana also talked to the other employees rudely. she ran out of receipt tape and slapped the machine, the other employees backed away.

I honestly had hope for Wendy’s as one of the better fast food places left in Napa. Now, I’m afraid that is no longer true....

The first impression was that I got there and as soon I walk in there was a nice young lady that welcome me and ask me how I was doing. I order a number 6 meal in the small size and the food was ready quick and hot. I like that the place was clean and it smell good. My fries where hot and fresh. I felt I was like home. The pros is that every one is friendly and nice. The bathroom were clean and the mirror was sparkly white. The cons are that there is some cashier that work there that all they do is stand there and wait for the customers. Wendy is for anyone who wants to eat some hot, fast, and good service. Any who is hungry and who want to try something new and good. Our meat is never frozen as fresh. The whole restaurant spins around fresh. It’s nice to have great services with great people. I have know the young lady for 2 years.She work before the remodel and after the remodel. The only days I go are Monday and Tuesday because she works there and she is my preferred cashier. I usually go in the afternoon because she has school and she is a really...

Usually when I come here, the service and food are both amazing. I usually come in the evening though, and today I came around 1:20 PM.

When I tried to order a 10 piece chicken nugget meal, she automatically assumed I was trying to get a kids meal (I'm 23 and don't have kids) and told me "kids meals only come in 4 piece" instead of just placing the adult 10 piece meal. Eventually I managed to explain that I wanted the ADULT 10 piece chicken nugget meal, and went to the window. When I got there, they had gotten my drink wrong and had to make another one, which thankfully didn't take very long. However, after parking to eat, I noticed that my drink was like 80% ice.

I would like to reiterate that this never happens in the evening, the evening service is amazing and they always get my order right the first time, and that my mom has similar complaints about the midday service.

So I would give 5 stars if not for the midday service that left me a bit...