CityGate Grille — Restaurant in Naperville

Never been here before and was under the impression that they had live music so I came in ahead of time of my date to see if she wanted to meet me here. Upon arrival I wasn't greeted by the hostess at first. I had to get her attention.... Annoying. Then I said very clearly "do you have a bar?" She didn't say anything and started touching the computer screen searching for for a name I guess. Then she looks up at me again and says "I'm sorry what was the name ?!" I said "I didn't have a name I'm asking if you have a bar?!" She then said "oh yea I'm so sorry I thought you said something else ". Ok. So I asked again where is the bar? She said it's in the restaurant. Then I said "I'm sorry I've never been here before!" She didn't say anything welcoming at all. Instead when I walked in she said loudly "GEEEEEEZ" as if im not welcome here. Well that was all it took to set the tone. I sat at the bar and waited and waited and waited. There was a group of 4 at the end and they were greeted right away. The bartender asked what they wanted and he was without a doubt very incomeptent and unsure of hardly any of the bar's inventory. He was lost. So he disappeared on a scavenger hunt and I was still waiting and waiting. Finally a different bartender (Cindi) saw me and asked what I wanted. I then said I'd like a menu but then noticed a certain tequila and ordered that. I then asked her the price of Casamigos Blanco (2 oz). She tells me $16. Great I said , I'll have that. Cindi did a good job at trying to sell the place when I told her that I had never been here before and I told her that the hostess was very rude to me. I then decided to try the Feta Dip. It came out ICE COLD......... I flagged the other bartender down to tell him because Cindi was engaging with a very high roller apparently and well I was just a single guy with a tie by himself. She couldn't even tell that not only did I get my food but it was pushed away towards them to imply something was wrong. The other bartender sees that and asked me if something was wrong. I then said that it was ice cold. Cindi jumped in to fix the problem thankfully and that problem was solved. I was having another problem that was very obvious - I was empty on my drink almost and no effort was made by both of them in a bar with only me in it, to offer me another drink. I ate my feta dip entirely and then they took my plate even and never offering me another drink. Now I'm annoyed. Waiting for the bartender to do what a good bartender is supposed to do, I gave up. I asked for my check and noticed that the prices were wrong on the Casamigos from what she told me. Yea it was $3 but that's not the point. The point was I asked ahead of time and zero effort was made to change the price. Finally walking out of the restaurant the same rude host couldn't even say "thank you" or anything. The two of them were just staring at me like whatever. Then after I took 5 steps past the host stand I turned and said to them "thank you have a nice night too!" (Sarcastically of course). The host stand is one of the most important jobs in a restaurant especially a classy one like this because they are the guest's FIRST and LAST impression of an establishment and therefore hence my 1 star rating. I won't waste my hard earned money at this place especially in this economy and seeing their prices that high. If you're gonna be high end you better staff high end hospitality because tonight's experience was nothing of that caliber. Amateur...

This was a total surprise to us, pleasantly! We had an OpenTable gift card and give it a try, reviews were mostly good and menu looked delish. It’s hidden back in an office complex so you really have to know about it to find it. We were hoping to sit outside but it appeared like that was for events so we sat in the bar. (We typically avoid the dining room if possible). The bar was empty so we chose our table (I’m not sure if I’d sit here again though because there’s no view at all and service was super slow). We were greeted pretty quickly and offered to order drinks. We like to settle in before ordering so we usually have a drink first and talk. It was a bit of a wait before our waitress came back to check on us and each subsequent sighting of her became further apart. We love to share a wedge salad, so we started there. It was good but I prefer it chopped as this was a tight head of lettuce and really tough to cut. There could have been a bit more dressing for the amount of lettuce but it was a really good wedge. We then ordered dinner, my husband had the medallion and based on the reviews I chose the skirt steak. It was a long time waiting and the room temp was really cold, I ended up walking all the way back to the car for my scarf. When our food finally arrived it was so good! Hubby’s steak was perfect, the loaded baked was not really loaded - interestingly baked with cheese on top but butter and sour cream on the side which meant we had to mix it. We do not request it on the side so this must be how it comes, another bit of a struggle to get all mixed together well. My skirt steak was perfect, medium rare and delicious! Grilled asparagus were perfect tender crisp but tough ends not trimmed. So again (I’m working to get my food right). But it was all perfectly cooked, next time I’d order with more instructions. We did not order desert because we were very satisfied, portions seemed perfect for us - not huge but not skimpy. We rarely saw our waitress, she left the check and never returned so we ended up flagging the manager down. He was really the star of the night, had stopped by with bread early on and welcomed us - checked in midway and graciously got us checked out at the end. He understands high end treatment! Overall, the food will bring us back! The ambiance was lovely, would probably sit in the restaurant instead of the bar for a view and in hopes of seeing our server more often. I’ll remember to dress for the cold but we will cycle this in our...

I dined at Citygate yesterday evening for the first time. The restaurant has a cool vibe and is nicely decorated. When you walk in, there’s a nice bar area with banquette seating or a few high top tables. The dining room is fairly large and there’s also an outside patio on the ground floor. The bathrooms are located on the ground floor as well. There is an elevator to go down if needed. They’re not close to the dining room. Our server was Carmela and she was sweet and friendly. She provided great service and was on top of everything. We were a party of four, and we all started with cocktails, old-fashioneds for three and I had a bees knees. Cindy, the bartender, made one of the best bees knees I’ve ever had. Next a sort of bread service was brought to the table, soft pita triangles served with roasted garlic, grated cheese and balsamic vinegar. We ordered an appetizer to share, the nightly special, which was peach bruschetta. It was grilled bread topped with mascarpone, jamon and peaches drizzled with balsamic. Very tasty. My cousins shared a Greek village salad, and my husband and I shared the Caesar salad. I like that they came out individually portioned and we didn’t have to split it ourselves. Nice. For entrées, my one cousin had the salmon pesto and the other had the seared tuna. They said both entrees were very good. My husband had the grilled kobe meatloaf. My husband shared some of the meatloaf with all of us so we could taste it because it was so delicious. The meatloaf was very flavorful with a light cream sauce served with whipped potatoes, green beans and crispy onions. It was a hit. I had the whole Greek bass, which was a roasted whole branzino with herbs served with Greek potatoes and an herb infused olive oil on the side. The fish was tender and flaky; however, I make better Greek potatoes. Some were soft, some were hard and the lemon flavor was lacking. The potatoes were a miss for me, and I was so looking forward to them. We passed on dessert because we’re so full, but we headed into the bar for a nightcap (all of us enjoyed Eagle Rare 10 bourbon) and listened to the live music. It was a perfect end to the night. We will definitely be...