Fogo de Chão Brazilian Steakhouse — Restaurant in Naperville

This is my second time eating here so now that the novelty has worn off, I feel I can give an honest review.

This restaurant is unlike most others you would have been to if it’s your first time. It’s something between a buffet and a regular sit down restaurant and takes the best of both worlds from it. An open salad bar for you to stock up on anything that’s not meat. Walking around the restaurant you will notice staff carrying around meats of all kinds ready to slice you off a piece if you decide to go with the full service/experience which is ~$40-$60 depending on wether you want 3 extra options. I would highly recommend a full experience for your first time here. I came with a group of 4 set for a reservation at 6:30. They must have been very busy since it was about 12 minutes after our reservation but in my opinion it’s nothing to be upset about. Jackie was our waitress. She was very friendly and smiled all the way through our dining experience. The salad bar options are always delicious and being maintained to ensure nothing runs out. I had almost every option from the salad bar and they were all delicious. -The bad: for a place that calls itself a steakhouse I expect nothing less than perfect temperature of the steaks. If you ask for medium, you should receive medium. On multiple occasions when I had requested medium, I received a rare to medium rare piece of meat. This was the complete opposite of my first experience here. I would expect consistency. The saving grace to this is that Kevin the customer service expert made sure personally to correct any issues and even cut the steak himself to ensure that the pieces I had were the correct temperature. I asked specifically for a rare,medium, and well done cut to test the quality and accuracy of the cuts which were satisfactory. Unfortunately, some of the other staff don’t seem as well informed on what a medium and rare steak looks or feels like. I imagine they just have new staff still learning the ropes since I had one guy come up asking if we would like to sample meat when all of our cards were put down facing red “no thank you”, which was an eye brow raising moment but that’s just being extremely picky.

TLDR: service staff are excellent! Steak cuts were mediocre. Salad bar is excellent! The ability to make things right? Perfect. Kevin turned my experience from 3 stars to 4 by making sure to make it right. Unfortunately I have to give 4 stars because a “steak house” should NEVER have issues with steak temps and cuts more than one time.

Despite this, I would still come back here solely because I’ve had a 5 star experience before and believe this was just a...

The service provided by Adriana was truly exceptional. Her friendly demeanor and professional attitude created an inviting atmosphere right from the start. She was attentive to every detail, ensuring that guests’ needs were met promptly and with a smile. Aneta also stood out with her outstanding service. Her ability to anticipate guest needs without being intrusive showcased her experience and dedication. She managed to balance efficiency with warmth, making everyone feel comfortable. Francisco contributed significantly to the welcoming environment he was also very nice and he made my day with his jokes. His professionalism and courteous approach added to the overall positive experience. His attention to detail ensured that every aspect of service was handled flawlessly. Kailey played a vital role in enhancing the evening. Her dedication to perfection was evident in every interaction. She went out of her way to make sure that guests felt special, adding a personal touch that made the experience memorable. Kevin’s commitment to excellence did not go unnoticed. His friendly interactions and keen eye for detail helped create a seamless and enjoyable dining experience. He was always ready to assist, ensuring that everything ran smoothly. The food was another highlight of the visit. Each dish was presented beautifully, reflecting the culinary expertise of the kitchen team. The flavors were well-balanced and delightful, leaving a lasting impression on everyone. The quality of the ingredients used in the dishes was apparent. Fresh, vibrant, and skillfully prepared, each bite was a testament to the dedication of the culinary staff. The creativity in the presentation added an extra layer of enjoyment. The overall ambiance of the restaurant complemented the excellent service and food. The pleasant environment was both relaxing and inviting, setting the perfect tone for a memorable evening. It was clear that the entire team was committed to providing an outstanding experience. Their combined efforts created a harmony between service, food, and atmosphere, making the visit truly special. In conclusion, the visit was a resounding success, thanks to the hard work and dedication of Adriana, Aneta, Francisco, Kailey, and Kevin. Their exceptional service and attention to detail have set a high standard for future visits, leaving guests...

Unfortunately I had a bad experience at this location in Naperville on 1/17/25. The service was extremely terrible as I waited 20÷ minutes for lamb chops after being told it would take 7-8 minutes. The restaurant wasn't crowded as there may have been only15 people total dining..I spoke to 3 servers to let them know I was still waiting on lamb chops during my wait. Lamb chops finally arrived and they served the entire skewer to another guest who had just sat down to dine! Then proceeded to give me the last single baby lamb chop after the long wait and multiple discussions. Of course I asked for another and 15 minutes later more were brought to the table but at rare temperature when I clearly asked for medium well several times. In between all the wait and confusion, I was offered to try a medium rare rib eye, which I replied no thank I prefer medium well. He returned 10 minutes later with the steak. As I prepared to use the tong to grab the sliced meat from the skewer, the server scraped the entire block of meat onto my plate and walked away in the middle of me telling him I didn't want a 2 x 4 x 4 inch block of meat on my plate. I immediately called over the house manager and showed her my plate and told her what had been happening during my entire dining experience. She did apologize for the poor service. When the bill arrived I asked for compensation for the bad dining and service experience, again, not looking for a free meal, but some form of compensation. Another manager came over (Ricardo) and I then had to explain the entire evening to him as well. He was nice, but only offered me his business card and no compensation. Other guests also chimed in as they witnessed the same poor service to my table as well. A 5-10% discount would have been sufficient, or just take off the $10 cocktail they convinced me to try before I was even initially seated. I politely returned his business card and paid for my food and expressed my disappointment with the service and lack of concern and accountability for customer satisfaction. I will never return...