Jack in the Box — Restaurant in Naperville

The employees need better visibility guiding vehicles if they want everyone in an orderly fashion in the drive thru. The one employee guiding vehicles was at the back of the parking lot. I pull back there to go to the drive thru only to have them come up and tell me I need to go back out to the street and go back around. That street is busy, im not from the area and did not feel comfortable making that left turn so they forced my hand to go inside. I am handicapped and it is hard for me to get around as it is. So my decisions were either hobble inside the store because I was forced to move from the drive thru or choose to go somewhere else up the road. I decided to just deal with the pain and go inside.

So then of course it is busy inside, and at this point im already hurting so what's extending that going to make it any more worse. Well the lady at the register, whom is a manager, clearly hates her job even though this is a new location. The attitude she had with other customers plus how she just completely ignored a man just looking for some sauce for his food he JUST received was just crazy. Anywho I get to place my order. I order a spicy chicken plain and a bacon cheeseburger plain. I tell her twice both plain. Then she totals it. It didnt appear on the screen on my side that they were plain so I ask again if they were ordered plain to which she then confirms as such. I get my order and hobble back out to my car.

I get in the car because I had to get back and sit down. One of my health issues is I faint if I stand too long because my blood pressure drops drastically. Anywho I check the food. The bacon cheeseburger is wrong. So all this culminated to this moment because I am not happy at this point. Anywho getting loud and angry I wanted to be, but I kept my cool and went back in and told them it was wrong, with a death glare of course.

I was looking at the receipt... it was the cashier that rung it in incorrectly. The cooks made the order, as ordered. The manager instead of marking the sandwiches plain just marked everything as no tomatoes, no onions no etc etc... so if the manager cant use a plain button they need to learn what is on the sandwich.

Anywho, I already waited the first time, I ordered correctly, and I even confirmed 3 times what was on my order. Why should I have to wait another roughly 10 minutes to get a replacement, meanwhile my other sandwich, which was correct, was getting cold.

I was very disappointed from this visit. I feel some accommodations should have been made in my situation but instead the person in the back of the parking lot wanting to get an attitude. Then the manager on the inside was the icing on the cake. I wasn't trying to just cut in line on the drive thru but if you are going to regulate traffic flow, you need to be in the front of the parking lot guiding traffic, not all the way in the back and then telling people they need to go around when they dont know otherwise. Not everyone lives around here and knows your day to day operations. Maybe consider installing a turn around at the front of the building so you aren't telling people to try to turn around on the busy street in front of your building.

Your oil needs changed by the way, the chicken tasted old and looked old despite it being warm which is a sign of old oil (I worked at a chicken restaurant years ago). I regret going yesterday. I will not attempt to return until you get your online ordering up and running because I cant deal with the mess you are...

First, let me say that I truly want this business to thrive and succeed. Food-wise, what I have ordered has been good. I have visited three times: twice I was served, and once I was not. On my first visit, which was opening day, I expected the possibility of being turned away due to high demand, so I was fine with that. The parking lot was packed, and the drive-through was overflowing onto Ogden Avenue.

On my next two visits, I did receive my meals, but the wait times were unreasonably long—40 and 55 minutes, respectively. That’s excessive for fast food. I understand that it’s the opening month and that you are only a few weeks in; however, there was no noticeable improvement in service between my second and third visits. The main difference was that no one was outside taking orders during my last visit at 2 PM on a Sunday. It didn’t make sense to take orders on foot and then have to pay at the window when dealing with such a high volume of people. Paying the person taking orders on foot might expedite traffic and clearing out the drive thru. That’s just a suggestion.

Now, onto the positives: the food I received each time was very good. My only complaint is that you keep forgetting to give me my sweet-and-sour sauce with my eggrolls. I’ve ordered eggrolls twice, and both times my request for sweet-and-sour sauce was overlooked. The Jumbo Jack and the Sourdough Jack were delicious and well-made, and the eggrolls were tasty as ever. However, the stars of the show for me have always been the tacos. I have a soft spot for these tacos. Every time I travel to California or St. Louis, I make it a point to stop and grab at least one order. Now that they are close to home, I hope to see measurable improvements in the speed and efficiency of your team. I know they are trying hard, but waiting 55 minutes in the drive-thru should not happen. Did I mention that I’m a sucker for the tacos? 🤓 best of luck to you...

I went in with high hopes and left with cold fries and a story to tell.

When I drove past Jack in the Box, the line of cars looked short enough, five cars ahead nothing tragic. Surely this was going to be quick. Rookie mistake. That “short” line turned into a 45-minute odyssey, and once you’re in, you’re committed until you order

After what felt like the gestation period of a guinea pig, I finally made it to the ordering stage. I ordered, stayed parked in the exact same spot for another 15 minutes, and by then I was emotionally invested enough to hope the food would justify the wait. Spoiler: it did not.

At the window, I was greeted with a smell so aggressively fried it could’ve been bottled as “Eau de Oil Change.” Imagine Mike Tyson in his prime, but instead of throwing punches, he’s hurling waves of rancid fryer fumes. That was my welcome. The bag handed to me was stone cold, the “test fry” I grabbed was also cold, and by the time I got home, we were basically reheating our drive-thru dinner like leftovers from a week ago.

The flavor? Let’s just say the fries tasted exactly like that smell, like a fryer that’s seen some things…. Some very dark things.

Now, credit where it’s due: the lone staff member I interacted with was kind and clearly working hard. But kindness can’t salvage a system that runs slower than dial-up internet. Whoever manages this place needs to step up, or at least change the fryer oil before it files for retirement.

Verdict: Never again at this location. My taste buds and my patience...