Starbucks — Restaurant in Naperville

Will I date myself if I provide a "Cheers" reference? Because sometimes you wanna go where everybody knows your name and that applies to this Starbucks as much as it does a bar in the Boston metropolitan area.

I am dubious of glowing reviews, so allow me to bring some credibility by stating that the physical location of this store could be better. It's conveniently located, but the drive-thru situation is less-than-ideal. The line will sometimes extend beyond the designated lane which leaves a mess of cars coming from the left and the right, all jockeying to land a spot in line. Putting aside my wish that others would have common sense and learn how to properly queue, I believe this could be resolved have having more clear signage encouraging folks to wrap around the little island situation and queue alongside the curb parallel to the last row of parking spots in the Aldi parking lot. I tried once to force this trend organically, but people weren't picking up what I was trying to lay down and I proceeded to get cut in line by at least 5 cars who thought I was the one trying to cut in line because they didn't see me waiting in my queue of one.

On to the good. The team at this Starbucks is amazing and brings top notch customer service to nearly every interaction. Friendly, but not overly talkative. Responsive, but not so quick that it feels dismissive. Patient, but not patronizing. All of this on top of remembering your order...and then eventually your name if you go there oft enough. This is impressive for any establishment that has lines to the magnitude of creating mass chaos out in the FedEx / Aldi parking lots...but especially impressive that this drink / name recall occurs in the drive-thru. I mean, I know they have cameras - or at least I think they do - but it's impressive nonetheless. It's the little things like going to a place where you feel like a person instead of just another customer in an endless queue that can really make a difference in one's day.

Today it was Collin who made a difference in my day. So, cheers to Collin and the rest of the kind folks at the Naper /...

I work in retail so I'm pretty patient and understanding when it comes to being a customer. This Starbucks location has to be one of the worst in the area though. The minimum time in the drive through is at least 15-20 minutes. I can't drink coffee (I know...it stinks) so I always get iced tea. I was given a promotion "punch" card a few weeks ago at another location for "Get any breakfast sandwich free when you buy five brewed coffees (any size) between 2/15/17 and 4/10/17" when I purchased an iced tea. I used it two other times after that at various locations. I'm not going to lie...I didn't read the fine print that said "brewed coffees" but the card was always honored. NOT at this location though. The drive through associate was actually rude when I handed it to here. I (now) know what the card says but I'm pretty sure a venti iced tea costs more then a tall brewed coffee AND the point of the card is to get customers back to purchase more, right? Guess they don't think so. Won't be going back to...

poor service...I ordered a frappacino after i got half way through I didn't want the rest but I wanted to get a refill of iced coffee. I used to work at Starbucks so I know the refill policy. But here it is from there website

""When you use your registered Starbucks Card or Mobile app to purchase any handcrafted beverage and then present that same Starbucks Card or Mobile app, you can get free refills of brewed coffee (hot, Iced Coffee or Cold Brew), and tea (hot, or iced) during the same store visit regardless of the original beverage at participating Starbucks stores.

Once you leave the store, your visit has ended and any subsequent coffee or tea refill thereafter would be considered a new purchase. Refills are not available in the Drive Thru."

It basically says your can get a refill regardless of original beverage. The shift supervisor on duty denied me, I didn't make a big deal out of it but I'm upset. My visit was at 12:11 PM...