Cafe Luna at Ramada Inn — Restaurant in Naples

My husband and I arrived at the Ramada Inn Wyndham in Naples, FL after a 7-hour drive. We decided to have dinner at this restaurant as we were tired of traveling. We went to restaurant at 6:10 p.m. We didn't have reservations. We were told the wait would be about 22 minutes. We left our phone number with the recptionist. We hadn't heard back for over an hour. So, I phoned the restaurant. I was told they were understaffed. I asked if we could make a take out order. Yes. So we did. We were told it would be 25 minutes. After another hour of waiting, we walked to the restaurant. The receptionist said our order had been ready since 7:10. We were never notified. She said she didn't have our phone number. YES. She did. And we gave her our room number THREE times. They offered to make our food fresh again. When we got to the room, our steaks weren't cooked properly, they gave us the wrong salads and the food was cold. I don't think they remade our order. Highly dissatisfied with this establishment! I would have given a minus 10 stars had that option been available! 😠 We will be here another day, but will avoid this restaurant...

Horrible service, I came with my Service Dog, I waited for a few minutes, nobody came to sit at the table. After a few minutes I sat at the bar where the owner asked me if there is a service dog. I replied that yes then he moved me from the bar where I sat on the other side of the bar because there are clients who do not support the animals inside the bar. My dog ​​is trained and behaves very well in public . After I moved to the other side of the bar I ordered a beer to drink while waiting for the food. He made an incessant sound that he makes when drinking alcohol . The bartender suggested to me to stay out. The food was ok for the price paid, the dish being slightly arranged. I have never felt so unwanted and uncomfortable for so many years since traveling. I will never enter...

We stopped for a quick bite on the way to the airport. We ordered several appetizers and all were delicious. There was live entertainment that was enjoyable and our server was very friendly. The only negative was it took our server quite a while to one to our table, but it seemed they were working with a light staff as I witnessed servers clearing and setting tables. But that was it. We asked for our bill when the food came and she had it to us in a couple of minutes. If I could give a 4.5 star rating I would, it was a mi or hiccup and fully understandable. Just can't go 5 stars as we waited almost 15 minutes after...