Taco Bell — Restaurant in Nappanee

So walked in here last night with my wife and my son after football practice. I have been seeing these $3 burritos all over the internet and figured it'd be a quick and simple dinner for us after a long day's work/school/practice. Stood at the counter for 5 minutes nobody came to greet us or ask us for our order. Finally got tired of waiting and whenever the kiosk and tried to order off of that. Could not find the $3 burritos on the kiosk. So finally one of the employees came to the counter and I asked her about it and she told me that it should be on there. Want to ask her where on there it would be she said it should be on there and turn then left. Show me not trying to feel like a complete idiot went back to the kiosk and I spent another 10 minutes digging through each and every single button on the screen and still couldn't find them. So as I turn around the young lady is coming back and I asked her again, and again her reply is it should be on there. So I ask her can you just take my order at the teller machine. No response whatsoever, she just turns around...

This is the worst experience I’ve ever had at any Taco Bell ever the complete and utter disrespect. I was given when half of my food didn’t show up in the bag is absolutely outrageous I’m writing this while sitting waiting for my food at this instant I’ve been waiting in my car for around 30 minutes when I $50 for my food. I at first kindly asked where my nacho fries and grilled cheese burrito was, and as soon as I said anything, this lady with red hair started yelling and saying, lots of things can happen in the car absolutely crazy how I was accused of eating a grilled cheese burrito in point five seconds. I can’t believe you would let your workers do this. The only reason I’m giving this place one star is because of the kind blue hair worker who was being interrupted the entire time. Throughout the time I’ve been writing this I have still not received my food. I have been waiting close to 40 minutes now. be...

There has been recent staffing changes make to this Taco Bell and the quality of that service has taken a serious hit. Staff are yelling at each other and when highlighting problems, customers are being presented with attitude, not attempting to find resolutions, as you would hope in such a service industry.

Be VERY careful about handing over debit or credit cards to staff at this location. I recently ordered food. With a CC. Was handed a receipt for a “cash sale” that did not match the cost of my meal. When I flagged this, the staff member claimed to have not swiped the card. And that I would have to pay cash. I stood my ground and had them use the card. And give me a correct receipt. Which they did. Now I’m having to flag a fraudulent transaction on my card. Was the staff member being legitimately brain dead? Or…. Is it a sneaky scheme to pocket the cash then deny it...