Papa Johns Pizza — Restaurant in Nashville-Davidson

Absolutely TERRIBLE service at this Papa Johns! We will never be ordering from this location again. We placed a large order 3 days in advance for lunch for our work crew. Come the day of delivery we get a call from a DOOR DASH driver (since when do pizza places hire door dash drivers to do their deliveries?? that is YOUR job!) The driver could not even speak English. Sat on the phone with him 5-10 minutes trying to explain how to get to the delivery location and who to call once there (you should not be a drive if you cannot follow directions...). After we hung up the driver called Papa Johns and told them that he could not get a hold of anyone and that he was taking the pizzas back. (WHAT?!) I waste MY time on MY day off explaining to you how to do YOUR job and then you lie and you won't even deliver our food? Absolutely unprofessional service. The people working at Papa Johns were incredibly rude as well, very unhelpful, very uncaring. Terrible customer service. They clearly do NOT care if their patrons get their food or not. Then they tell me they are going to send their own driver back out to deliver our food immediately. Should have done that in the first place?! 20 minutes later I get ANOTHER text saying DOOR DASH is on their way again.... Endless lies from this business. Completely unprofessional. Then they CANCEL our order without notice and we have to go pick up the pizzas ourselves?! We should have gotten our incredibly COLD PIZZA completely FREE at this point! This place should not even be in business. Avoid this horrible place at all costs! It isn't worth the stress and they do NOT deserve your money or your time! People really need to learn respect and professionalism these days, they were not even...

Refusal of delivery?!?!?!

I placed an online order at 9:39pm, received a confirmation email with estimated time of delivery of 31mins. At 9:46pm I received a phone call stating my order was being canceled as it would have been delivered "outside the safe delivery time" despite zero notification of such online or advertised, and posted delivery hours until 11:30pm. When asked if this was a company wide policy, regional policy, or store policy I was told it was store policy and that the general manager Caleb was aware / approved.

Is it common practice for Papa Johns to racially and economically profile an address and refuse to deliver an order?!?! Is this a sanctioned practice in all metros that Papa John's services?!?! Or only in poor ethnic neighborhoods? So now only rich white people can have pizza delivered after dark?

This is ridiculous, and appalling. Every other restaurant in town has no issue delivering here, and in fact Dominos received my business and delivered here at 11pm, no problem. If you can't do the ONE THING your restaurant survives on, pizza delivery, perhaps you just need to shut down. Maybe lunch time hours only if your drivers are afraid of the dark. Or at least advertise that you're not going to be...

I’m going to start this review with RUDE RUDE RUDE RUDE RUDE RUDE omgosh can YOU PEOPLE be anymore disgustingly disrespectful. Allow me to explain 🙂

I called the actual restaurant (press 0) to tell them my delivery driver could not find my apartment AND THEY HUNG UP ON ME LOL

I tipped the driver $8.50 because I blew out my back and wanted good karma. One hour goes by, he’s finally on the road, I’m literally refreshing my tab, tracking this guy drive all around my neighborhood, never once tried calling when he parked outside my apartment building. I’m waiting for him to call and ask where I’m at (even though I said “end of gravel lot”) Finally, he calls after 12 minutes saying he couldn’t figure it out!??! I said dude move on with your night. I’m going to the store and telling them to remake my order because you can’t figure this out. I literally live 1.1 miles from this Papa John’s 🤦‍♂️

I freaking love papa John’s, however, this location is so Horrible and disrespectful I will never give them another cent!! I will go out of my way to tell everyone...